Account Manager

Job Description

Job Description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.

We are growing quickly and are looking for an Account Manager to join our Growth Team. The ideal candidate will have demonstrated success by providing strategic leadership to customer teams and working collaboratively with internal stakeholders.

The primary focus will be managing customer relationships, often meeting with C-level executives to understand their priorities and identify opportunities for expanding Hi Marley's relationship and impact. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.

What You'll Do:

• Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
• Understand customers' business objectives and develop strategic account plans to meet their needs
• Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
• Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
• Partner with the Customer group to ensure customers receive maximum value and adoption
• Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
• Maintain timely and accurate reporting of the pipeline, account plans and activities
• Monitor the company's industry competitors, new products, and market conditions
• Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
• Attend events and conferences to improve the Hi Marley brand visibility and network
• Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system

What We Are Looking For:

• 4+ years in account management, closing enterprise software deals
• Experience selling in longer sales-cycle environments (6 mo.+)
• Experience working with large, complex Enterprise accounts
• The ability to build authentic relationships both internally and externally
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Comfort with travel – expected 30-40% to develop and maintain relationships
• Experience in Property & Casualty insurance is a plus
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$55,000–$105,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu ("I am because we are") – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone's voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: verify.uscis.gov/web/OnlineResources.aspx