Salesforce for Fundraising Internship

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system.

Summer Internship: June 1, 2026 - mid-August 2026

(Applications requested May 2, 2026, considered thereafter until positions are filled)

First consideration is given to applicants that can commit at least 12 hours (IINE-Lowell or IINE-Manchester internships) or 16 hours (IINE-Boston internships) over the course of one of the semesters outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Salesforce for Fundraising Internship Overview

As a Salesforce for Fundraising Intern, you will work closely with the Development Data Manager to support and enhance the fundraising team's Salesforce database. Your responsibilities will include data clean-up, drafting and updating standard operating procedures, testing new features, contributing to the development of innovative features, generating simple reports, and participating in an ongoing documentation clean-up project.

Reports To: Development Data Manager
Location: Boston, MA

Key Responsibilities:

• Provide data entry and quality assurance support, including duplicate management, to ensure the accuracy and reliability of the Salesforce database.
• Collaborate with the Development Data Manager to draft and update user guides for existing processes.
• Support testing of new database features to streamline fundraising efforts.
• Generate simple reports to track key fundraising metrics.
• Work on an ongoing technical documentation clean-up project.
• Participate in fundraising-related meetings and activities to gain exposure to the various aspects of nonprofit development and contribute insights from a data management perspective.

Qualifications:

• Interest in international, refugee, asylee, and/or immigrant issues.
• Strong computer skills and attention to detail are essential.
• Familiarity with databases, especially in a non-profit context, preferred.
• Knowledge of Salesforce’s Nonprofit Success Pack (NPSP) a plus but not required.
• Excellent organizational, verbal, written, and interpersonal skills.
• Self-motivated, with the ability to work both collaboratively in a team and independently.

Learning Objectives:

• Gain hands-on experience in maintaining and improving a database used by a nonprofit fundraising team.
• Understand data clean-up procedures and quality assurance protocols within the Salesforce platform, specifically tailored to support non-profit fundraising efforts.
• Develop skills in drafting and updating user guides to ensure streamlined processes.
• Demonstrate an understanding of testing new features and contributing to the development of innovative database functionalities.
• Learn about the intricacies of non-profit fundraising, including donor management, campaign tracking, and reporting within the Salesforce environment.
• Strengthen organizational and time management skills by effectively prioritizing tasks.
• Understand the importance of data accuracy and integrity in fundraising efforts, understanding its impact on donor relationships and overall organizational success.