Chief of Staff to the President

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Overview

The Chief of Staff to the President serves as the President’s most trusted strategic partner and the operational architect of the Go to Market (GTM) organization. This senior leader drives alignment across Product, Customer Experience, and Marketing, ensuring the entire GTM engine executes with rigor, cohesion, and measurable impact.

This role sits at the intersection of strategy, operations, communication, and cultural leadership. The Chief of Staff transforms executive intent into enterprise-level action, owns the GTM operating system, and plays a central role in telling the story of GTM performance to internal teams, the CEO, and the Board.

This is a role for a seasoned operator who brings structure to complexity, elevates organizational performance, and strengthens the leadership capacity of the President and the GTM leadership team.

Key Responsibilities

GTM Performance, KPI Ownership & Strategic Insight

• Establish a disciplined performance management system that tracks, integrates, and interprets all GTM KPIs across Product, CX, and Marketing.
• Provide forward-looking insights, flag risks early, and ensure corrective action plans are defined, resourced, and executed.
• Lead performance interventions when execution falls short, ensuring sustained accountability and measurable improvement.

Organizational Priorities, Operating Mechanisms & Strategic Initiatives

• Partner with the President to define and sequence the GTM agenda, ensuring organizational priorities are clear, balanced, and actionable.

• Own and continuously optimize the GTM operating cadence — planning cycles, leadership forums, OKR reviews, and cross-functional touchpoints.
• Lead or govern enterprise-critical initiatives requiring cross-functional alignment, senior-level decision-making, and rigorous delivery.

Executive Communication, Narrative Development & Board Engagement

• Serve as the principal architect of GTM storytelling, translating strategy, performance, and customer impact into compelling executive narratives.
• Develop executive grade materials for the CEO, Board, and external stakeholders — elevating the clarity, coherence, and influence of GTM communications.
• Ensure leadership decisions cascade into actionable, well-understood guidance across the GTM org.

Culture Leadership, Change Acceleration & Organizational Health

• Partner with the President to define the cultural ambition for GTM and architect the roadmap to achieve it.
• Build programs, rituals, and communication mechanisms that reinforce engagement, alignment, and high-performance norms.
• Act as a visible culture carrier — winning hearts and minds and strengthening trust across GTM and adjacent functions.

Executive Partnership & Leadership Leverage

• Serve as a strategic advisor to the President, sharpening problem-solving approaches, clarifying options, and enhancing the quality and speed of decision by-making.
• Amplify the President’s effectiveness by ensuring focus stays on the highest-impact opportunities and by removing operational friction across the system.
• Represent the President in key forums, escalating only decisions that require direct executive judgment.

What You’ll Bring

• 12+ years of progressive experience in GTM strategy, management consulting, product strategy, CX leadership, marketing operations, or similar hybrid strategic/operational leadership roles.
• Experience operating at VP level or as a senior advisor to C-suite leaders in a complex, customer-centric, high-growth environment.
• Proven ability to build and optimize enterprise-level operating systems and influence across senior stakeholders.
• Exceptional executive communication and board-level storytelling capabilities; mastery in producing clear, persuasive, insight-rich decks.
• Strong strategic thinking paired with a disciplined, detail-oriented execution mindset.
• Demonstrated ability to lead through ambiguity, connect dots across functions, and drive clarity in complex environments.
• Core leadership traits:
• Highly detail oriented
• Strong conceptual and analytical problem-solver
• Exceptional narrative builder / communicator
• World-class project and program leader

Why This Role Matters

The VP, Chief of Staff is a force multiplier for the President and a stabilizing, unifying leader for the GTM organization. You will orchestrate how Product, CX, and Marketing operate as a single engine, ensure the execution of our most critical priorities, and elevate the performance and culture of a complex, customer-driven organization.

This role sits at the center of how SimpliSafe grows.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $225,000 to $275,000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].