Financial Coordinator

Description:

At Terra Fertility, we are reimagining fertility care. Our mission is to make reproductive care more accessible and equitable through transparent pricing, innovative technology, and comprehensive patient education. We believe that everyone—regardless of background, language, or identity—should feel informed, empowered, and supported on their fertility journey.

We are seeking a compassionate and detail-oriented Financial Counselor. This non-exempt role will be responsible for guiding patients through the financial aspects of their fertility treatment, ensuring clarity and support from initial consultation through care completion.

Key Responsibilities

• Assist patients with treatment cost estimates, ensure signed patient agreements are received prior to treatment start
• Speak with patients in the office, over the phone, via a patient portal or an online meeting platform to provide a clear detailed outline of insurance coverage and required deposits for treatments
• Educate patients on self-pay financial packages and financing options
• Check online insurance portals to verify current coverage details align with the billing system details
• Documentation in the EMR and Medical Billing system to ensure appropriate billing of services
• Review the treatment query daily to determine cases in progress and organize patient outreach
• Access online insurance portals for electronic submission of authorization requests in a timely manner
• Discuss treatment authorization outcome with internal team and patients when appropriate
• Daily processing of credit card payments in the appropriate payment portal
• Review and analyze patient accounts to communicate accurate financial status to care teams, prior to treatment starts
• Provide financial Clearance for intended treatment, once all required deposits and authorization, if needed, are in place
• Ensure reimbursement is obtained for services provided to non-insured or under-insured patients
• Support patient requests for refunds or unused pre-paid services; coordinate refunds with the AR Team

Employment type

• The position is 40 hours per week (Monday–Friday, 8 hours/day).
• Full time on site in Dedham Massachusetts initially, with hybrid role in the future.

Compensation & Benefits

• Hourly rate: $30–$40 depending on education, experience and skill set.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and observed holidays.
• Support for ongoing skill development and professional growth.

Diversity, Equity, and Inclusion

Terra Fertility is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, age, religion, sexual orientation, or disability status.

Accessibility and Accommodations

Terra Fertility is committed to providing equal employment opportunities to all individuals. If you require a reasonable accommodation during the application or interview process, or to perform the essential functions of this role, please contact our team at [email protected]. We will work with you to meet your needs in accordance with applicable law.

• As a condition of employment, Terra Fertility requires all team members to be fully vaccinated against COVID-19 and influenza. Reasonable accommodations will be considered in accordance with applicable laws.

Requirements

• Associate or bachelor’s degree preferred.
• 3+ years’ experience in healthcare finance or billing required.
• 1+ years' experience in fertility or OBGYN financial coordination is strongly preferred.
• Proficiency in medical terminology and practice.
• Experience with Electronic Medical Records (EMR).
• Proficiency in Spanish and/or Portuguese preferred but not required.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).
• Exceptional communication, organizational, and customer service skills.
• Ability to simplify and explain complex financial concepts to patients.