Case Assistant - Program Support (Hybrid)- PART-TIME

Skills:

ase Management, Administrative Support, Program Support, Electronic Records Management, Data Entry, Document Preparation, File Management, Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Outlook, Zoom, Microsoft Teams, Case Documentation, Purchase Order Processing, Contract Order Processing, Customer Service, Time Management, Organization Skills, Attention to Detail, Communication Skills,

We are seeking a reliable and detail-oriented Case Assistant – Program Support to provide administrative support to two Career Service Counselors with visual impairments. This hybrid position plays a critical role in assisting counselors with case management activities, document preparation, electronic record management, and accessibility support within the MassAbility case management system.

The ideal candidate is organized, dependable, technology-savvy, and committed to delivering accurate administrative support while maintaining confidentiality and professionalism.

Key Responsibilities

• Assist Career Service Counselors with daily administrative tasks using the MassAbility case management system.
• Create and prepare documents, letters, reports, and correspondence.
• Enter and maintain accurate case notes and client information.
• Initiate purchase orders and contract orders within the system.
• Assist with financial needs assessments and service plan development.
• Upload, organize, retrieve, and maintain electronic client records.
• Complete and process various forms, including tuition waiver letters, referral forms, MBTA TAP letters, and other program documentation.
• Provide visual assistance by reading and explaining information displayed on computer screens.
• Organize electronic files to ensure accessibility and efficient document management.
• Maintain confidentiality of client records and sensitive information.
• Collaborate effectively with counselors and provide timely administrative support.
• Participate in virtual meetings using Microsoft Teams and Zoom as needed.

Required Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Previous administrative, office support, case management, or program support experience is preferred.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Positive attitude with a willingness to assist others.
• Ability to understand and follow verbal and written instructions.
• Comfortable reading information displayed on computer screens and providing visual assistance.
• Ability to quickly learn new software applications and case management systems.

Required Technical Skills

• Microsoft Windows
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Zoom
• Microsoft Teams
• Electronic Document Management
• Data Entry
• File Management
• Case Management Systems
• Document Preparation

Preferred Skills

• Administrative Support
• Customer Service
• Electronic Records Management
• Purchase Order Processing
• Documentation Management
• Time Management
• Multitasking
• Problem Solving
• Confidentiality and Data Privacy