Mobile Service Technician

Job Description

Job Description

Mobile Service Technician - Ford & Lincoln

Join a dynamic team as a Mobile Service Technician for Ford & Lincoln, delivering exceptional service directly to our customers’ doorstep!

Job Overview:

• Work On the Move : Enjoy the freedom of working out in a fully-equipped mobile van, bringing service directly to customers’ homes or workplaces.

• Customer Convenience : Provide unparalleled convenience to customers by servicing their vehicles at their preferred location. Experience the satisfaction of providing convenient, on-the-go maintenance and repair services to customers, enhancing their vehicle ownership experience.

• Autonomy : Experience the independence of managing your own schedule and workload, with the support of a dedicated team.

• Enhanced Work-Life Balance : Say goodbye to the traditional repair shop setting and embrace a dynamic work environment that allows for greater flexibility.

Responsibilities:

• Travel to customers’ locations to perform routine maintenance, inspections, and repairs on Ford & Lincoln vehicles.

• Diagnose vehicle issues and provide accurate estimates for repairs.

• Communicate with customers to advise of vehicle issues that will require a trip to the dealership; coordinate with staff back at the store to arrange vehicle pickup when needed.

• Utilize advanced diagnostic tools and equipment to ensure high-quality service standards.

• Maintain accurate records of service activities

• Ensure compliance with manufacturer’s specifications and safety standards during all repair and maintenance procedures.

• Collaborate with colleagues and management to continuously improve service processes and efficiency.

Requirements:

• Experience and training as an automotive technician. Ford & Lincoln expertise helpful but not required. You do not need to possess a high level of advanced diagnostic skill, but you do need to be thoughtful and able to work independently and to “know what you don’t know” and communicate well both with customers and with fellow employees.

• Valid driver’s license and clean driving record. One ticket will not disqualify you, but if you have more than three moving violations in the last five years you will not be insurable.

• Strong diagnostic and problem-solving skills.

• Excellent communication and customer service abilities.

• Ability to work independently and efficiently in a mobile environment.

• Certification from a recognized automotive training program or vocational school, and/or ASE or similar certification is preferred.

Benefits:

• Competitive compensation package with performance-based incentives. Total earning capacity between $25-40/hour.

• Comprehensive training and development opportunities.

• Company-provided mobile van equipped with necessary tools and equipment.

• Health, dental, and vision insurance coverage.

• 401(k) retirement savings plan.

• Paid time off and holiday pay.

• Opportunity for career advancement within a reputable automotive company.