Field Service Technician Boston Mobility Customer Services

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Position Overview:

Join Siemens Mobility as a Field Service Technician in the Boston, MA area and play a hands-on role in keeping critical rail systems moving safely and reliably. In this customer-facing technical position, you will support the Amtrak maintenance workforce by providing guidance, troubleshooting expertise, and repair support for the Siemens Amtrak Fleet, including the ACS-64 electric locomotive fleet. You will help resolve equipment issues, support routine maintenance and restoration activities, assist with installations and modifications, and contribute directly to improving fleet reliability and availability. This role operates on a rotating shift schedule of 8 weeks on days and 16 weeks on nights, 4 days per week, including weekdays, weekends, and holidays, with the potential for afternoon or night shifts based on operational needs.

What your day-to-day will look like:

• Support locomotive maintenance activities using instructions from the Computerized Maintenance Management System (CMMS).
• Assist with mechanical, electrical, and complex troubleshooting repairs on locomotives.
• Follow maintenance instructions to ensure compliance, quality, and consistent execution.
• Build a strong working relationship with the customer while representing Siemens Mobility professionally.
• Verify defects, tasks, and incidents are accurately documented in CMMS for tracking, compliance, and closure.
• Provide first-line technical support to operations staff for locomotive troubleshooting and repair.
• Maintain compliance with all applicable safety rules, laws, and regulations.
• Uphold Siemens Rail Systems quality standards in all maintenance and repair activities.
• Promote a safety-first, zero-harm culture by speaking up and supporting shop and site safety for yourself and your coworkers.
• Communicate with leadership as needed on site issues, systems, and facility operations.

This posting outlines the primary responsibilities of the role, but is not all-inclusive; additional duties may be assigned in alignment with business needs.

To thrive in this role, you have:

• Associate degree in an engineering subject area or at least 2 years of experience in an industrial, military, or maintenance environment.
• Minimum of 1 year of experience in an industrial or maintenance environment with electrical work.
• Hands-on experience troubleshooting electrical systems, including AC and DC circuits, as well as mechanical and pneumatic systems.
• Ability to read and interpret electrical and pneumatic schematics, drawings and technical documentation.
• Excellently demonstrated English-language technical communication skills, including speaking, reading, and writing.
• Proficiency with Microsoft Office applications, including Excel, Word, Access, and PowerPoint.
• Ability to travel up to 10%.

Candidates should be willing to work in non-climate-controlled environments and inclement weather if required or if applicable.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Purpose is the reason a company exists. It's not about making money or selling products - it's the deeper "why" behind everything we do. It answers the question: What problem are we solving? What positive change are we creating?

For Siemens, our purpose has been clear for over 175 years: We create technology to transform the everyday, for everyone.

The world needs technologies that work. Technologies that matter. Technologies that solve today's challenges and help shape a better tomorrow. And that's exactly what we build. By bringing together the real world (factories, buildings, power grids, trains) with the digital world (software, data, AI, digital twins), we help our customers become more competitive, resilient, and sustainable.

Our technology is everywhere - in trains and transportation, we help move people faster, safer, and more sustainably.