Willow Ambulatory Analyst

Kforce has a client in need of a Willow Ambulatory Analyst in Boston, MA. Responsibilities:

• Support and enhance pharmacy-related technology solutions to improve operational efficiency and user experience
• Partner with business stakeholders to analyze workflows, identify improvement opportunities, and implement system enhancements
• Configure, test, deploy, and maintain application functionality while ensuring system reliability and performance
• Participate in testing, upgrades, releases, and production support activities
• Collaborate with technical teams, vendors, and business partners to troubleshoot issues and support integrated solutions
• Manage assigned projects and support initiatives while balancing operational priorities and deadlines
• Create and maintain documentation, support materials, and testing artifacts in accordance with organizational standards
• Contribute to process improvements, governance activities, and ongoing system optimization efforts
• Bachelor's degree or equivalent experience in Information Technology, Healthcare, Business, or a related field
• 3+ years of experience supporting healthcare, pharmacy, clinical, or business applications
• Experience gathering requirements, analyzing workflows, and translating business needs into technology solutions
• Strong understanding of application configuration, testing, implementation, and production support processes
• Experience working with integrated systems and collaborating with cross-functional technical and business teams
• Ability to manage multiple priorities and support projects in a fast-paced environment
• Strong analytical, problem-solving, and communication skills
• Experience with healthcare technology platforms, pharmacy systems, or electronic health record solutions preferred
• Knowledge of change management, documentation standards, and system governance practices preferred