Customer Service Representative (Weekends)

Job Description

Job Description

We are looking for reliable and enthusiastic customer service oriented people to work at our front desk on weekends. Our Front Desk team provides legendary service to our members and guests and play an integral role in creating the first impression of who we are to anyone walking in our door.

• Greet members with a smile and positive attitude
• Adhere to all First Fitness Management policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping
• Efficiently check in and handle routine member service tasks using the club systems such as (but not limited to) updating credit cards and member billing information
• Navigate basic questions about membership, services and billing inquiries.
• Provide a clean and organized front desk
• Become proficient in the use of Ignite membership database, and any other computer program required to meet the business needs of the customer
• Provide high levels of customer service and attentiveness to member needs
• Be responsive to member feedback and complaints and escalating issues to club management team as necessary
• Perform point of sale transactions
• Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership

• 1 year prior customer service experience in a member-facing role.
• Team player who approaches challenges in a creative and positive manner.
• Excellent communicator- good listening and oral skills
• Ability to execute multiple tasks at once
• Experience working with computer systems and navigating through work screens.
• Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, re-stacking of weights, moving of equipment as necessary).
• AED/CPR Certification REQUIRED

• Competitive wages
• Free health club membership
• Discount on club services