Retail Store Manager - Wrentham Premium Outlet (Wrentham, MA)

Job Description

Job Description

ZWILLING J.A. Henckels offers an extensive collection of premium cookware, cutlery, glassware, flatware, and kitchen tools. Known as the modern kitchen specialist, our products are recognized worldwide for exceptional quality, innovation, functionality, and design.

We are currently seeking a passionate and driven Retail Store Manager to lead our newest ZWILLING Factory Outlet , opening later this summer in Wrentham, Massachusetts , serving the greater Boston and Providence metro areas.

This is an exciting opportunity for a career-minded retail leader who combines strong business acumen with exceptional team-building skills and a genuine passion for culinary excellence. As Store Manager, you will play a critical role in launching and shaping the success of this new location—driving sales performance, cultivating a high-performing team, and delivering an outstanding customer experience that reflects the premium quality of the ZWILLING brand. If you are motivated to inspire teams, exceed business goals, and grow your career with a globally respected company, we would love to connect with you.

Personnel Management:

• Recruit top talent for our retail store.
• Train team members in product knowledge, selling techniques, and store operations
• Motivate and develop staff through coaching, feedback, and regular performance assessments
• Foster a safe, positive, and collaborative work environment
• Uphold company policies and standards

Retail Store Operations:

• Analyze and optimize store performance to maximize profitability
• Identify opportunities for improvement and provide actionable feedback
• Ensure the store remains clean, safe, and welcoming for customers and employees.

Marketing and Customer Relations

• Deliver exceptional and consistent customer service
• Build local brand awareness through community outreach initiatives
• Collaborate on the planning and execution in-store and off-site events

Qualifications and Skills:

• Genuine passion for culinary products and experiences
• Associate or bachelor’s degree preferred; relevant retail experience considered.
• Minimum 3 years of retail sales management experience
• Strong business acumen and problem-solving capabilities
• Excellent communication, organizational, and writing skills
• Professional, adaptable, and collaborative approach
• Proficiency in Microsoft Word, Outlook, and Excel
• Ability to stand/walk for extended periods and lift 35 lbs. or more
• Comfortable using a ladder

We welcome applicants who are currently authorized to work in the United States. At this time, we are unable to offer employment sponsorship.

Benefits:

• Medical/ dental/ vison package
• 401k plan
• Generous employee discount
• Paid vacation and sick time
• Salary Range: $70,000.00- $75,000.00 per year based upon experience.

Learn more at: -us/article-about-the-group-our-people.html