IS Applications Manager - Human Capital Management (HCM)

job summary:
Hiring Range:

$111,384.00 - $200,491.20

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5953 Business Applications

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

About Us

At our organization, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make our premier health system a place where we can help you build the career you deserve. We are a dedicated team working together as one health system in a relentless pursuit of healing for our patients, community, and each other. Everyone, in their own unique way, plays an important part every day.

Position Summary

The Information Services Applications Manager for Human Capital Management (HCM) is a strategic and hands-on leader responsible for overseeing the design, delivery, optimization, and support of Human Capital Management applications, with a strong focus on Workday. This role partners closely with Human Resources Operations Leadership, Information Services, and enterprise business stakeholders to ensure that HCM systems are reliable, scalable, and aligned with organizational goals.

The manager will lead a high-performing, solution-oriented applications team, driving continuous improvement, operational excellence, and innovative technology adoption across the HCM landscape. Strong relationship management skills are essential for building trust, understanding business needs, and translating requirements into effective technical solutions.

The ideal candidate brings deep experience in Workday configuration, implementation, and governance, as well as a solid understanding of Human Resources processes, including talent management, workforce administration, and employee experience. Experience in the healthcare industry is highly desirable due to its unique workforce, compliance, and regulatory requirements. Workday certification is considered a significant plus.

This role is responsible for managing and developing a team and growing relationships with operational leaders to help drive the direction of department and organizational objectives.

I. Major Responsibilities

Relationship Building and Proactive Management

Establishes and maintains effective working relationships with operational staff.

Proactively identifies barriers to completing work requirements and escalates issues as needed.

Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.

Application Management

Understands and defines application roadmap for all critical applications.

Measures and ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed.

Monitors, recommends, and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.

Plans for and oversees annual strategy for all portfolio optimization initiatives included under area of oversight.

Oversees the application upgrade process, including recommending new functionality to operational staff.

Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.

Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.

Product and System Evaluation

Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.

Knowledge Advancement

Actively learns and applies new skills to improve support for customers and coworkers.

Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.

Actively participates in professional development programs defined by the department.

Troubleshooting and Issue Resolution

Monitors and engages in ticket triage process and analysis to determine the appropriate workstream.

Assists in scoping efforts for issue resolution.

Helps to monitor and meet service level agreements (SLAs).

Identifies common trends and plans for / proactively addresses key drivers.

Directs the troubleshooting of application components within server configurations, including system services, interface jobs, and application settings.

Vendor Coordination

Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with organizational standards and project specifications.

Project Management Responsibilities

Manages work across various functional teams for cross-functional projects.

Monitors project scope and adherence to project management guidelines.

Participates in or develops applications-related project plans.

Escalates issues as needed to ensure timely resolution.

Participates in project estimation work.

Develops and enforces department procedures and standards, particularly for deploying and configuring applications and features.

Establishes and upholds build standards to ensure consistency and quality.

Personnel Management

Oversees the on-call schedule and acts as the primary escalation point for on-call analysts.

Manages employee workloads, creates/establishes KPIs and metrics, and tracks overall performance for individuals and the team.

Conducts annual performance reviews and supports staff development. Develops and manages both annual performance goals and professional development plans in line with department expectations for team members.

Administrative Duties:

Ensures accurate submission of timesheets and approves payroll.

Maintains appropriate staffing levels.

Conducts interviews and job searches.

Participates in the development and administration of the operating budget for the IS Applications department.

Staff Development and Engagement

Helps staff stay engaged with their work and support their career goals.

Provides guidance and opportunities for professional growth and serves as primary mentor to team members.

Focuses on maintaining a happy, engaged workforce.

Adaptability & Additional Expectations

Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off-hours as needed and participate in an on-call rotation.

II. Position Qualifications

License/Certification/Education:

Required:

Bachelor's degree or 8 years of equivalent experience.

Epic/Workday/Application certifications or ability to achieve, as required by the department.

Lean Green Belt certification or ability to achieve, as required by the department.

Preferred:

Project Management certification (PMP/CAPM).

Experience/Skills:

Required:

Minimum of 5 years of experience with enterprise platforms (EHRs/ITSM/ERPs).

Strong interpersonal skills with the ability to engage and motivate teams.

Strong leadership skills, the ability to drive process improvements, and a proactive approach to managing and resolving complex issues.

Team player with strong problem-solving, time management, and decision-making skills; ability to maintain a positive, solution-focused attitude even in challenging situations.

Proactive and adaptable, with a focus on continuous improvement and innovation.

Able to serve as a mentor and leader throughout the organization.

Preferred:

Healthcare industry experience.

location: Worcester, Massachusetts
job type: Permanent
salary: $70 - 83 per year
work hours: 8am to 5pm
education: Bachelors

responsibilities:

I. Major Responsibilities Relationship Building and Proactive Management

1. Establishes and maintains effective working relationships with operational staff.
2. Proactively identifies barriers to completing work requirements and escalates issues as needed.
3. Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.

Application Management

1. Understands and defines application roadmap for all critical applications.
2. Measures and ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed.
3. Monitors, recommends, and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.
4. Plans for and oversees annual strategy for all portfolio optimization initiatives included under area of oversight.
5. Oversees the application upgrade process, including recommending new functionality to operational staff.
6. Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
7. Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.

Product and System Evaluation

1. Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.

Knowledge Advancement

1. Actively learns and applies new skills to improve support for customers and coworkers.
2. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
3. Actively participates in professional development programs defined by the department.

Troubleshooting and Issue Resolution

1. Monitors and engages in ticket triage process and analysis to determine the appropriate workstream.
2. Assists in scoping efforts for issue resolution.
3. Helps to monitor and meet service level agreements (SLAs).
4. Identifies common trends and plans for / proactively addresses key drivers.
5. Directs the troubleshooting of application components within server configurations, including system services, interface jobs, and application settings.

Vendor Coordination

1. Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with organizational standards and project specifications.

Project Management Responsibilities

1. Manages work across various functional teams for cross-functional projects.
2. Monitors project scope and adherence to project management guidelines.
3. Participates in or develops applications-related project plans.
4. Escalates issues as needed to ensure timely resolution.
5. Participates in project estimation work.
6. Develops and enforces department procedures and standards, particularly for deploying and configuring applications and features.
7. Establishes and upholds build standards to ensure consistency and quality.

Personnel Management

1. Oversees the on-call schedule and acts as the primary escalation point for on-call analysts.
2. Manages employee workloads, creates/establishes KPIs and metrics, and tracks overall performance for individuals and the team.
3. Conducts annual performance reviews and supports staff development. Develops and manages both annual performance goals and professional development plans in line with department expectations for team members.
4. Administrative Duties:

• Ensures accurate submission of timesheets and approves payroll.
• Maintains appropriate staffing levels.
• Conducts interviews and job searches.
• Participates in the development and administration of the operating budget for the IS Applications department.

Staff Development and Engagement

1. Helps staff stay engaged with their work and support their career goals.
2. Provides guidance and opportunities for professional growth and serves as primary mentor to team members.
3. Focuses on maintaining a happy, engaged workforce.

Adaptability & Additional Expectations

1. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.
2. Must be able to work off-hours as needed and participate in an on-call rotation.

qualifications:
II. Position Qualifications

License/Certification/Education:

Required:

Bachelor's degree or 8 years of equivalent experience.

Epic/Workday/Application certifications or ability to achieve, as required by the department.

Lean Green Belt certification or ability to achieve, as required by the department.

Preferred:

Project Management certification (PMP/CAPM).

Experience/Skills:

Required:

Minimum of 5 years of experience with enterprise platforms (EHRs/ITSM/ERPs).

Strong interpersonal skills with the ability to engage and motivate teams.

Strong leadership skills, the ability to drive process improvements, and a proactive approach to managing and resolving complex issues.

Team player with strong problem-solving, time management, and decision-making skills; ability to maintain a positive, solution-focused attitude even in challenging situations.

Proactive and adaptable, with a focus on continuous improvement and innovation.

Able to serve as a mentor and leader throughout the organization.

Preferred:

Healthcare industry experience.

skills:
Application Management,application components,HCM systems,security settings,system configurations,server configurations,System Evaluation,test scripts,Workday,Workday configuration,Workday certification,high adaptability,adaptable,Coordination,decision-making skills,building trust,Leadership,Strong leadership skills,Troubleshooting,Issue Resolution,resolving complex issues,strong problem-solving,solution-focused,Proactively,proactive approach,Proactive,solution-oriented,Team player,administration,Administrative,emerging technology,continuous improvement,process improvements,relationship management,business needs,CAPM,PMP,clinical,ERPs,workflow diagrams,governance,healthcare,Human Capital Management,HCM,Human Resources Operations,Human Resources,Personnel Management,ITSM,innovative,innovation,Lean,Lean,mentor,metrics,employee experience,operating budget,operational excellence,organizational goals,performance reviews,portfolio optimization,professional development programs,project estimation,Project Management,Project Management certification,project plans,project scope,regulatory requirements,service level agreements,Green Belt certification,system services,talent management,staff development,technology adoption,time management,triage,prioritizing work

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.