LAN WAN Engineer (White Glove Support)

Job Description

Job Description

Premium Responsibilities include:

• Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and

audio visual (“AV”) conference room telepresence and physical connectivity.

• Provide support for Windows OS, MS Office, and Core Image applications.

• Perform PC builds and transfer for new deployments.

• Assist with hardware repair break/fix support for warranty and out of warranty costs as approved

• Provide hands and eyes assistance for other IT resolver groups as directed by

• Assist with the analysis and resolution of hardware and software issues.

• Mobile cell phone support (e.g., downloading of provided applications and basic trouble

shooting.)

• Minor cabling such as patch cables and cable management, where minor cabling excludes cabling

work behind the wall, under the floor or above the ceiling where a ladder or lift is required.

• PC Lifecycle, software support, audio visual, and GCOM/Teams

• Printers support to assist with printer troubleshooting and resolution of such basic issues as directed

by that are not otherwise provided by a contractor for managed print

services: (examples include: Paper jams, Toner replacement, Basic configuration issues) and

• Assist facilities team and designated service providers for managed print

services.

• Resources will address incidents related to applications, Collaboration Tools, mobility,

wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, core

image applications, PC builds, assist with hardware break fix for warranty and out of warranty, provide

hands and eyes for other resolver groups, assist with analysis, and assist with Shop

and Operational technology asset operations.

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation