Patient Service Representative (Call Center)

Patient Service Representative (Call Center) Location Brockton, MA :

Busy GI Practice Seeks Experienced Patient Service Representative for a Fast Paced Scheduling Call Center.

Gastrointestinal Specialists is a physician owned private practice specializing in Gastroenterology. We are seeking a dedicated professional with a strong work ethic and positive attitude to join our team. Candidate must have a medical background and exhibit excellent customer service and communication skills with professionalism and efficiency. Duties include but not limited to:

Responsibilities:

• Answer multi line telephone system in a call center environment.
• Professionally and accurately triage all incoming calls from patients, healthcare providers and others.
• Accurately process all patient and provider messages.
• Schedule, reschedule and cancel patient appointments.
• Understanding of GI scheduling services and provider preferences.
• Accurately register patients within practice management software.
• Knowledge of medical terminology and medical insurance requirements.
• Request and follow-up on all referral authorizations as needed.
• Maintain and respect all patient confidentiality.
• Perform other related duties as required to support the Central Scheduling Department.

Requirements:

• High School Diploma or Equivalent
• Medical Office Experience Required
• HIPAA Knowledge
• Medical Terminology
• Experience with Medical Office and EMR Software
• Ability to Navigate Between Multiple Systems Simultaneously
• Ability to Work in a Team Setting
• Excellent Customer Service Skills
• Experience with De-Escalating Difficult Patient Calls
• Excellent Communication and Organizational Skills
• Call Center Experience a Plus
• This is an In-Person Position.

Benefits:

• Hourly Wage Commensurate with Experience
• Paid Time Off (PTO)
• Paid Holidays
• Free Parking

Job Type: Part-time

Expected hours: 25 - 30 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person