Healthcare Assistant

Virtual Medical Assistant Zen-virtualPosition: Virtual Medical AssistantLocation: RemoteEmployment Type: Contractor Multiple positions open including operators, general medical assistance as well as billing About Us:Zen-virtual is a dedicated company committed to exceptional patient care and efficient clinical support. We are seeking an experienced Virtual Medical Assistant to join our team and help deliver a smooth, supportive experience for our patients and providers.Job ResponsibilitiesPatient Communication & Front Desk SupportAnswer incoming calls promptly and professionallySchedule appointments, manage cancellations, and handle patient inquiriesProvide excellent customer service with a calm, friendly demeanorClinical & Administrative SupportWork within eClinicalWorks (eCW) to update patient charts, document encounters, and assist with clinical workflowsPerform chart prep including verifying patient information, uploading documents, and ensuring charts are ready for provider reviewHandle medical records requests, scanning, uploading, and routing information appropriatelyAuthorizations & MedicationsComplete prior authorizations for medications, procedures, and diagnostic testsProcess specialty medication requests, including communication with specialty pharmaciesTrack pending authorizations and follow up as neededGeneral Office SupportMultitask effectively in a fast-paced environmentMaintain accuracy and attention to detailCommunicate clearly with staff, providers, pharmacies, and insurance companiesQualificationsExperience working as a Virtual Medical Assistant or Medical Office Assistant (12 years preferred)Proficiency with eClinicalWorks (eCW) requiredStrong knowledge of prior authorizations and specialty medication workflowsExcellent verbal communication and phone etiquetteAbility to multitask and work independentlyFamiliarity with HIPAA and patient privacy requirementsReliable internet and a quiet workspaceBenefitsCompetitive payRemote/work-from-home flexibilitySupportive team environmentOpportunity to grow with our practiceHow to ApplyPlease send your resume and a brief introduction to [email protected]
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