First Assistant General Manager (Director of Operations)

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Description

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

First Assistant General Managers contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. This position is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

This position will report directly to the General Manager of the hotel. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position may also handle the purchasing, accounts payable / receivable and payroll submission for the property.

This position will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures. The ideal candidate must have a minimum of six years of management experience as well as the ability to demonstrate leadership and professional image to associates and guests. Must be able to work a flexible work schedule as the hours for this management position will vary.

View our Virtual Reality Experience ( to spend a 'day in the life' of a hospitality professional at a select-service hotel.

Qualifications

• Minimum of six years of management and supervisory experience preferred (management experience in the service industry is strongly preferred)
• Hotel experience preferred
• 1-2 years experience working in a guest service oriented Food & Beverage establishment preferred
• College degree preferred
• Intermediate word and excel required
• Excellent verbal and written communication skills
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Strong interpersonal skills and a can-do positive attitude
• Ability to work with minimal supervision required
• Strong financial acumen

Salary range $95,000 - $114,000 plus Incentive Plan

Primary Location: US-MA-Boston

Organization: Hyatt Place Boston MA Seaport

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Service Operations

Req ID: BOS002773

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

If you have questions about this posting, please contact [email protected]