Data Center Support Technician

Role: Data Center Support Technician

Location: Quincy, WA

Pay Rate Range: $23 - $25 / Hour DOE

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Data Center Support Technician to join their team. Please contact us today to discuss this opportunity!

Job Responsibilities:

The Data Center Support Technician is responsible for all aspects of physical security at the data center. Reporting to the Data Center Facility Manager they oversee the physical security operations for the facility, ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. They will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The DCST Lead will ensure all work performed strictly adheres to company policies. The Data Center Support Technician Lead is responsible for managing and supporting the Data Center Support Technician team, including scheduling, writing, or updating processes and SOPs, and acting as a point of escalation for customer issues. Expertise in the essential duties below is expected. May be required to be on-call. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities:

• Video Surveillance

• Access Control administration

• Processing access requests

• Regular patrols

• Security policy enforcement

• Incident response

• Processing requests and engage with subject matter experts as appropriate.

• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s maintaining detail written records.

• Provide escort duties for vendors as well as customer vendors.

• Perform basic remote hand support duties on behalf of customers.

• May be required to be on-call (24X7) in some instances.

• Support Service Order Installation, including all cross-connects and troubleshooting.

• Rack & stack customer equipment, installation of cage, cabling, and cable trays

• Monitor the health of building critical systems via BMS, Power, Cooling, and Fire systems.

• Monitor the health of access control, camera surveillance, and other intrusion detection systems.

• Monitor the health of critical IT systems such as servers, networks, and other hardware.

• Participate in scheduling and notification of infrastructure maintenance.

• Work with infrastructure maintenance vendors to ensure all processes and procedures are followed.

Experience/Degree Requirements/Certification:

Education:

• Minimum two (2) year college degree preferred, but not required

Required Experience:

•2-5 years of IT Experience

• E xcellent interpersonal and communication skills (written and oral)

• IT system qualifications will be required if not already certified

• Competent in the use of Windows, MAC and IOS systems

• Organization and time management skills

• Must be a self-starter, able to work in a fast paced constantly changing environment

• Ability to work well in a team environment or independently with minimal supervision

Preferred Experience:

• Familiar with physical security protocols

• Customer service experience

• Comprehensive understanding of data center best practices is a bonus

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.