Community Manager (Boston Only)

Responsibilities

• Engage with community members across various platforms and channels, fostering relationships and driving meaningful interactions.
• Act as NetVirta's brand ambassador, enthusiastic in representing and promoting our product, features and community initiatives.
• Monitor community discussions, responding to inquiries, feedback, and concerns in a timely and helpful manner.
• Implement community engagement programmes and strategies to encourage participation, collaboration, and advocacy.
• Identify and cultivate relationships with key influencers and advocates within the community.
• Utilize digital platforms and tools to facilitate interaction, collaboration and knowledge sharing among community members.
• Onboard ambassadors and provide necessary training so that they can up-to-speed quickly.
• Collaborate with internal teams to gather insights and feedback from the community to inform product development, marketing strategies, and customer support.
• Enforce community guidelines and standards to maintain a positive and inclusive environment.
• Track and analyze community metrics and performance data to measure engagement and identify opportunities for improvement.
• Stay updated on industry trends, best practices, and emerging technologies in community management to drive innovation and effectiveness.

Preferred Skills & Experience

• Bachelor's degree in marketing, communications, or related field.
• 2-3 years of experience in community management, social media management, or related role.
• Strong interpersonal and communication skills.
• Possess organization skills to ensure smooth onboarding of new members to the community
• Ability to work independently in a fast-paced, dynamic environment.
• Fluent with social media and other platforms, understand their norms and features to easily engage with the community.
• Willing to travel to host or attend community events and gatherings.
• Natural networker and possess a strong network and contacts with past and present university students in Boston.
• Analytical mindset with the ability to interpret data and make data-driven decisions.

Benefits

• Your choice of comprehensive benefits for you and your family's health, dental, vision
• Paid time off for federal holidays
• Competitive pay, stock options, and annual bonus eligibility
• Significant opportunity for promotion or additional responsibilities as the company grows rapidly
• Office location in the heart of Boston with convenience to the MBTA lines
• Work at the cutting edge of high technology that will reshape consumer e-commerce experience
• Casual dress and fun office atmosphere