Technical Support Specialist (25-536)

Technical Support Specialist - Electrical Experience Required (25-536)

Thank you for your interest in positions at IPG Photonics . All applicants must apply on our company website to be considered. Please visit and click on the “Company” tab. We look forward to seeing your application soon!

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 25 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies.

Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products.

Duties:

• Issue RMAs as required and ensure RMA database entries are current.
• Coordinate scheduling of repair activities at IPG, both warranty and non-warranty.
• Support mid to high power laser pre- and post-installation activities.
• Support development of training modules for both IPG and Customers.
• Help manage failure analysis activities, including taking pictures and documenting failure analysis results.
• Create/revise work instructions, procedures, user manuals, training documents.

Requirements:

• Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience.
• Laser/electric/electronic background and previous experience in customer service preferred.
• Understand technical documents and electrical schematics, to utiliza them during telephone support.
• After hours and on-call shifts will be required.
• Strong written and verbal communication skills.
• Dependable.
• Excellent computer skills, Microsoft Office.
• Travel approximately 20% including some international travel.

Apply here:

Employment Type: Non-Exempt

Wage Information: MA: 22.54 - 29.87/hr

Pay Range : The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation : Employees in this role are eligible for additional rewards which could include:

• Annual Discretionary Bonus or Sales Bonus as Applicable.
• Equity awards as applicable (include for positions that are equity eligible).

Benefits Provided : All Regular* US employees receive:

• Paid vacation time accrued based on years of service.
• Paid sick time.
• 12 (twelve) Paid Holidays Each Calendar Year.

*Prorated for part-time schedules.

Additional Benefits Offered :
IPG also offers access to:

• Medical, dental, and vision insurance plans with options for HSA/FSA.
• Dependent Care FSA.
• Paid Basic Life and AD&D Insurance.
• Short-term and Long-term Disability insurance.
• 401(k) plan with Company matching.
• Employee Stock Purchase Plan (ESPP).
• Tuition Reimbursement Program.
• Employee Assistance Program (EAP).
• Adoption Assistance.
• Pet Insurance.
• Parental Bonding Leave.
• Bright Horizons Backup Care.
• Bright Horizons College Coach.

Must work at minimum, 20 hours/week.