Operations Manager | Creative Fun Brand | Boston

Job Description

Job Description

Creative and growing experiential driven hospitality brand is opening in Boston Back Bay. This is a premium fun, high energy concept and they are seeking Operations Managers to join the Boston management teams. Operations managers are responsible for ensuring the seamless operation of the team on a day-to-day basis and managing their own department and team, or Area of Responsibility. Each Operations Manager acts as the head of a team or operational focus- responsibilities include recruiting, onboarding, training, scheduling, and developing team members, and administrative tasks. In addition, they oversee all activities related to service and entertainment on any assigned shift acting in the capacity of either a Manager on Duty or Lead Manager. With an overriding focus on team and guest experience, our Managers balance operational excellence, commercial acumen, safety compliance and a developing display of emotional intelligence. This is an expanding brand with locations in NYC, DC, Las Vegas, Boston and beyond.

The benefits:

Competitive salaries with ample room for career growth

12 days of Paid Time Off, plus additional days as you grow with the company

Three different CIGNA medical plans to suit you and your family’s needs, plus dental and vision options

401(k) plans so you can invest in your future

Voluntary Life Insurance with employer contribution

Short Term Disability Insurance

Access to our Benefits Hub, which provides exclusive discounts on everyday purchases!

Easy to use pre-tax transit, parking and dependent care benefits so you can save on your daily expenses

Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)

8 weeks of Paid Family Leave after 1 year of employment

Dining Discounts

As a Manager, you will:

Lead by example and maintain a culture of premium hospitality standards across the venue

Put a premium on guest experience through strong leadership and coaching of the team

Take point in the new hire onboarding and training processes, as well as the ongoing development- fostering employee engagement and growth

Oversee high-volume service while focusing on the team and guest experiences

Our perfect candidate has:

Minimum 3 years’ experience in a senior management role within high-volume hospitality environments with high standards of service (required)

Premium hospitality experience... experience with experiential concepts is a plus!

Strong leadership ability and high emotional intelligence

Excellent communication skills with the ability to relate to team members at all levels

The ability to manage under pressure and make decisions in real time

The ability to manage multiple operational and managerial tasks simultaneously

Personal maturity to deal with confidential information and/or issues with discretion and sound judgment

A healthy interest in social competition and passion for hospitality

TIPS alcohol certification

Food handling certification

The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays