Head of customer delivery retail property

Title:

Head of Customer Delivery Retail Property

Company:

Everest Insurance Company

Job Category:

Underwriting

Job Description:

About Everest:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

• Advance Your Career at Everest Insurance

Position: AVP, Head of Customer Delivery – Retail Property

📍 Preferred Locations: Atlanta, Boston, Chicago, or Warren, NJ

Are you ready to lead with purpose and drive strategic impact? As the AVP, Head of Customer Delivery – Retail Property, you’ll take on a high-profile leadership role within Everest Insurance’s Underwriting Services Team. You’ll oversee multiple teams across the U.S., serve as a key liaison between Underwriting and North America Operations, and play a pivotal role in shaping operational excellence and transformation.

What You’ll Do:

Lead Teams & Drive Operational Excellence:

• Manage two core teams (20+ members) supporting Retail Property Underwriters, with matrix oversight of Wholesale Property.
• Oversee audit responses and apply root cause analysis where needed.
• Foster a culture of accountability, engagement, and continuous improvement.
• Recruit, mentor, and empower your extended leadership team.
• Align Strategy Across Functions:
• Act as the primary liaison between Retail Property Underwriting and North America Operations, including Data & Analytics.
• Provide strategic guidance to senior leaders on operational and technology initiatives.
• Coordinate cross-functional projects that support product leaders and broader business goals.
• Lead initiatives such as broker data management, product filings, and alignment with Corporate Underwriting guidelines.
• Deliver Results & Lead Change:
• Achieve operational metrics and customer experience goals through proactive monitoring and problem-solving.
• Champion change management to support adoption of new tools, workflows, and strategic initiatives.
• Break down silos and apply best practices to ensure long-term operational sustainability.
• What You Bring:
• Bachelor’s degree or equivalent business experience.
• 10+ years in (re)insurance, including 5+ years in strategic leadership.
• Minimum 5 years of experience in Retail Property leadership.
• Proven success in operating model transformation and change management.
• Strong background in project management and cross-functional delivery.
• Experience in matrixed and virtual environments is a plus.
• Demonstrated ability to deliver on key performance indicators.
• Skills That Set You Apart:
• Strategic thinking with strong organizational and execution capabilities.
• Excellent communication and relationship-building skills across all levels.
• Ability to lead high-performing teams and manage through change.
• Data-driven mindset with strong planning and problem-solving abilities.
• Passion for process improvement and leveraging technology for business impact.
• Comfort navigating ambiguity and driving clarity in evolving environments.
• High sense of ownership, urgency, and accountability.

At Everest, you’ll be part of a team that values innovation, collaboration, and long-term success. If you’re ready to lead with purpose and make a meaningful impact, we encourage you to apply.

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The base salary range for this position is $152,000 - $214,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

Regular

Time Type:

Full time

Primary Location:

Boston, MA

Additional Locations:

Atlanta, GA, Chicago, IL - South Riverside, Warren, NJ

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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