IT Specialist

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of a PC's hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.
• A big plus if you’re a gamer!

Additional Information

This job requires working in Boston, US.
Working mode: in-office, full-time capacity.

Health & Well-being

• Company paid medical healthcare (dental vision & mental).
• Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
• No dress-code — we like to keep it casual.
• 401K with employer matching.
• Gym Membership Reimbursement.

Perks & Professional Growth

• Flexible working hours.
• Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• Merch — gifts for newborn rebels and regular chances to nab some cool swag!
• A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

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