Play support specialist
Job Description
Job Description
Play Support Specialist – Adventure Nest Indoor Play Café (Waltham, MA)
Join our playful, family-friendly team at Adventure Nest!
We’re looking for a warm, energetic, and reliable Play Support Specialist to help create a fun and welcoming experience for every family that visits our indoor play café. If you love children, enjoy interacting with parents and caregivers, and thrive in a lively, community-centered environment, we’d love to meet you!
Responsibilities:
- Greet and check in families upon arrival, process payments, and verify waivers.
- Provide friendly and helpful information about our play sessions, memberships, and events.
- Assist in hosting and supporting families during birthday parties and special events.
- Keep the play area safe and tidy — including wiping toys, cleaning surfaces, vacuuming, and taking out trash.
- Address customer questions and concerns with a positive attitude.
- Maintain accurate records of customer interactions and assist with general administrative tasks as needed.
- Learn and share knowledge about Adventure Nest programs, offerings, and policies.
Qualifications:
- Previous experience in customer service, hospitality, childcare, or related fields preferred.
- Friendly, approachable, and professional communication style.
- Strong multitasking and problem-solving skills in a fast-paced environment.
- Reliable, team-oriented, and enthusiastic about creating a great guest experience.
- Must enjoy working with children and families!
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