Computer Technician

Job Description

Job Description

IT Technician (Part-Time) — Tech Help Boston

Massachusetts | Hybrid | $24/hr | 20 hrs/week with potential for full-time

Expected Work Schedule:

3:00 PM – 8:00 PM

Minimum of 10 hours/week, scheduled as needed.

About the job

At Tech Help Boston, we deliver expert, local tech support tailored to nonprofits, creatives, professionals, and residential clients. Our services include desktop and mobile support, email and communications systems, data backup, network security, asset management, disaster recovery, and strategic IT consulting. We are known for reliability, deep expertise, and a client-first approach that builds lasting relationships.

Overview of the position

We’re currently hiring a part-time IT Technician (20 hours/week) who is passionate about making technology accessible, reliable, and user-friendly. You’ll be working directly with clients to resolve a wide range of tech issues, from desktop support to system troubleshooting. The ideal candidate is not just technically skilled—but also a great communicator who genuinely enjoys helping others.

This position starts part-time, with potential to grow into a full-time role based on performance.

What you’ll do

Provide hands-on technical support for both PC and Mac environments

Troubleshoot and resolve hardware, software, and network issues

Deliver excellent customer service with empathy and patience

Maintain accurate documentation for asset and issue tracking

Collaborate with our team to improve service processes and client experience

Required qualifications

Located in Massachusetts

Access to reliable transportation (car)

Strong interpersonal and communication skills

Minimum 3 years of experience with computer systems and general IT support

Preferred qualifications

Flexible availability

Prior customer service experience is a plus

Expected pay

Minimum of 10 hours/week with opportunity to grow into

20+ hours or full-time

$24/hour