Client Services Coordinator

Job Description

Job Description

CLIENT SERVICES COORDINATOR

Hours: M-F 8am-4:30pm

Inovar Packaging Group is proud to be one of North America's premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, high-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships.

Why Join Us?

• Competitive pay
• Comprehensive Medical, Dental, Vision, Life Insurance, and Disability benefits
• 401(k) Retirement Plan with company match
• Paid Time Off (PTO) and company holidays
• Career growth opportunities

Key Responsibilities

Customer & Sales Support

• Pull production and stock samples to support customer requests, sales presentations, and new business opportunities.
• Assist with customer onboarding activities, including customer setup and documentation collection.
• Support Account Managers and Client Services Representatives with administrative tasks and customer requests.
• Assist with preparing customer presentations, proposals, quotations, and sales support materials.
• Coordinate customer follow-up after meetings, webinars, trade shows, and sample shipments.
• Prepare customer meeting agendas and assist with documenting meeting action items.
• Maintain customer opportunity tracking within the CRM system.
• Assist in developing customer-specific sales presentations and business reviews.

Business Development & Sales Support

• Assist in identifying and qualifying prospective customers through industry research, databases, referrals, trade shows, and marketing campaigns.
• Conduct initial screening of prospective customers to determine market fit, application requirements, and sales potential.
• Generate and distribute Requests for Quote (RFQs) to estimating and internal departments while ensuring all required customer information is complete.
• Coordinate RFQ follow-up activities and monitor quote turnaround times.
• Track open quotations and proactively follow up with customers regarding pending opportunities.
• Monitor quote expiration dates and coordinate quote renewals as needed.
• Maintain sales opportunity pipeline reports and assist Account Managers in managing follow-up activities.
• Support outbound prospecting efforts including introductory emails, LinkedIn outreach, appointment scheduling, and follow-up communications.
• Assist in identifying cross-selling and upselling opportunities within existing customer accounts.
• Research target accounts, gather competitive intelligence, and prepare prospect profiles for the sales team.
• Coordinate customer sample requests generated from prospecting activities.
• Track new business opportunities from initial inquiry through order placement.
• Assist with preparing bid documents, customer qualification forms, supplier questionnaires, and NDA documentation.

Customer Relationship Management

• Ensure all customer interactions are accurately documented.
• Assist in managing customer communications throughout the sales and order cycle.
• Monitor customer activity and notify Account Managers of potential growth opportunities or concerns.
• Support account retention efforts through proactive customer outreach.

Administrative Support

• Generate reports from ERP and CRM systems as requested.
• Process and maintain customer documents, specifications, and related records.
• Assist with preparing spreadsheets, reports, and correspondence.
• Assist in scheduling customer meetings, conference calls, webinars, and facility visits.

Cross-Functional Coordination

• Communicate with Production, Graphics, Estimating, Scheduling, Purchasing, Quality, Shipping, and other departments to support customer requirements.
• Coordinate sample requests and product information needed for customer projects.
• Track and communicate the status of quotations, samples, and customer deliverables.
• Assist with gathering technical information required for customer inquiries and quotations.
• Support new product launches and customer qualification projects.
• Participate in continuous improvement initiatives supporting sales processes.

Preferred Qualifications (Additions)

• Experience supporting a Business Development or Sales team.
• Experience managing RFQs, quotations, or customer projects.
• Familiarity with CRM software such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
• Experience in label, packaging, printing, or manufacturing industries preferred.
• Understanding of sales pipeline management and customer qualification processes.

Additional Knowledge, Skills & Abilities

• Strong business development mindset with the ability to identify sales opportunities.
• Comfortable making outbound customer calls and initiating prospect outreach.
• Ability to prioritize opportunities based on customer potential.
• Strong analytical skills with the ability to interpret sales data and identify trends.
• Excellent follow-up and relationship-building skills.
• Ability to support multiple Account Managers while maintaining exceptional customer responsiveness.
• Strong project coordination and organizational skills.

Equal Employment Opportunity

Inovar Packaging Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.