Guest Services Representative

Guest Services Representative At MGM Springfield

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Guest Services Representative at MGM Springfield is pivotal in crafting memorable experiences for our guests through exceptional service and a welcoming demeanor. The ideal candidate will have at least one (1+) year of relevant experience in high-volume call centers or customer service environments, demonstrating the ability to efficiently manage guest requests while maintaining composure under pressure. With a focus on understanding and addressing unique guest needs, the representative will play a key role in creating unforgettable moments that guests will cherish long after their stay.

The starting rate is $15.75 per hour. The day-to-day includes:

• Handle incoming and outgoing calls in a courteous and efficient manner while maintaining composure in a fast-paced environment.
• Provide dispatch services for guest requests related to luggage assistance, room service, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, and paging.
• Perform data entry for requested services, maintaining accurate records of all interactions and guest requests.
• Inform guests about property functions and facilities as needed, and maintain complete knowledge of room service menu items.
• Dispatch bell and limo services according to department policies and provide management with observations to improve processes and services.
• Operate office equipment, including the beeper system and TDD machine, as required.

The ideal candidate will have:

• High School Diploma, GED or equivalent
• 1+ years of prior relevant experience
• 1+ years of prior relevant experience in a high-volume call center or relevant customer service experience is preferred
• Able and willing to work a part-time schedule which involves Tues-Thurs from 6pm-2:45am including holidays

The perks and benefits include:

• Free meals in our employee dining room.
• Company issued uniform with free dry cleaning offered onsite
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.