Service BDC Appointment Coordinator

Copeland Toyota has an opening within our service center call team. We are a growing automotive group with room for advancement. We are looking for applicants with a solid customer service background and call center or appointment setting skills. Automotive experience is not required however, Business Development Center experience is a plus. This is not a remote position. Count on Copeland for a great career choice! A Service Appointment Coordinator is the first point of contact for our service customers. Customer satisfaction is our # 1 priority! Example of full-time hours available: Sunday: OFF, Monday: 8AM-6PM ,Tuesday OFF, Wednesday: 7AM-6PM, Thursday: 7AM-5PM, Friday: 8AM-5PM,Saturday:8AM-4PM *Flexible schedule available for qualified candidate Full-Time Benefits Offered:

• Tufts Health Insurance and Blue Cross Dental Insurance
• 401(K) Retirement Plan with Employer Match
• Group Life Insurance
• Paid Vacation
• Personal Time Off (PTO)

• Scheduling appointments for maintenance, repairs, and recalls.
• Effectively listen and communicate with our service customers
• Making outbound calls pertaining to follow up, appointment reminder and other service-related calls.
• Respond to email and text inquiries in a professional, well-spoken manner
• Other duties as assigned.

• Outgoing and a positive demeanor
• Good listener and communicator
• Confident, pleasant and professional
• Team oriented
• Ability to work full time