Risk Management Client Service Intern, Commercial Lines - Waltham, MA

About Us
World Insurance Associates is a unique insurance and professional services organization offering top products and services from major providers, combined with attentive service from local agents. We are one of the fastest-growing insurance brokers in the top 20 in the U.S. and we offer you the opportunity to develop your skills in a rapidly expanding organization. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Position Summary
The WORLD Internship Program is a 10-week program aimed to develop a bench of talented professionals who will be able to join us after college graduation. As a Summer Intern, you will gain an understanding of the Insurance Industry and the distribution models for Insurance Products. The program will provide you with a broad understanding of the insurance brokerage cycle from identifying and properly marketing risks, building a service timeline, implementing service requests, and working through a renewal. You will be placed in our Commercial Lines department for the duration of the summer:

Primary Responsibilities

• You will work alongside our team and help drive the timely and accurate completion of assigned tasks:
  • Processing renewal of ID cards and policy change requests
  • Carrier document attachments and Certificates of Insurance
  • Shadowing client calls and Client Advisor or Carrier visits
  • Data management work
  • Additional tasks that could be beneficial to the intern
• You will support the development of positive relationships with clients and teammates by providing high levels of advocacy, excellent service, and professional communication.

Key components of the program include  In addition to the work, you do with your manager daily, you’ll have the opportunity to participate in programs and events over the 10 weeks.  

• Intern Orientation and Closing Presentation at Iselin, New Jersey headquarters

• Speaker Presentations, Town Halls, Monthly webinars by Executive Leadership

• Learning from our CEO and COO about World’s business strategy, operating model, and key priorities

• Self-paced online program provided by the Council for Insurance Agents and Brokers

• Fun networking, volunteer, and social events

• Developmental workshops

Qualifications

• Must be enrolled in a business program at an accredited university or college and graduating in May 2027 or December 2026. (Graduates and students enrolled in Insurance and Risk Management programs strongly preferred)
• Must be willing to work onsite, M-F between 9 a.m. and 5 p.m. (we do not offer remote internships)
• Prior customer support experience preferred.
• Possess strong organization / administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
• Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance.
• The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude.

What You'll Gain:

• You will have the opportunity to learn how World helps clients improve financial performance while protecting them from risk exposure.
• You will have the opportunity to build a foundation for a solid career in a stable industry with a rapidly growing team.
• You will develop valuable skills and build a network that will help you launch a successful career.
• You will build valuable skills in creating and presenting business proposals, understanding risk management, and developing time management strategies.

Compensation
The compensation for this internship is $23/hr.

Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

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