Sales and Service Coordinator

Sales & Service Coordinator

Goldfish Swim School - Marlborough

The Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfish Swim School - Marlborough. This position oversees front desk operations and sales efforts while supporting marketing initiatives that drive enrollment growth, community engagement, and brand visibility.

This role serves as a primary point of contact for families, leading a team of Front Desk Representatives, supporting enrollment goals, and ensuring consistent execution of company policies and brand standards. The Sales & Service Coordinator works closely with leadership to deliver exceptional service, promote programs and events, and maintain operational excellence.

This is a part-time position with the opportunity to transition into a full-time role based on performance and business needs.

Key Duties and Responsibilities:

• Greet and assist families via phone, email, text, and in-person interactions with warmth and professionalism
• Manage class scheduling, payments, and member accounts using iClassPro
• Track, nurture, and convert leads through Salesforce using timely follow-up and multiple touchpoints
• Run accurate financial, sales, and attendance reports; ensure proper daily reconciliation
• Train, coach, and conduct performance reviews for Front Desk Representatives
• Coordinate, maintain, and update bulletin boards to reflect monthly programs, promotions, and themes
• Plan, schedule, and assist with events, promotions, and community outreach initiatives
• Support the utilization of social media platforms to promote programs and marketing initiatives
• Participate in in-water training to strengthen program knowledge and sales confidence
• Obtain and maintain CPR, First Aid, AED, and Lifeguard certifications (training provided internally)

Qualifications:

• 21 years or older
• High school diploma or equivalent required; college degree preferred
• Customer service, sales, administrative, or marketing experience required
• Leadership or training experience strongly preferred
• Strong communication, organization, and multitasking skills
• Experience with Salesforce, iClassPro, or CRM systems preferred
• Financial accuracy and attention to detail
• Creative, dependable, and team-oriented
• Weekend availability required
• CPR/AED, First Aid, and Lifeguard certification required within 90 days of hire

Benefits:

• 5 Days of Paid Time Off per calendar year
• Bonus Eligibility
• Paid in full for scheduled shifts on major holidays (six per year)
• Paid in full for scheduled shifts during unexpected closures (e.g., bathroom accident, inclement weather, power outage)
• Annual Wage Increase Eligibility
• 401(k) Program Participation (subject to eligibility requirements)

Why Join Goldfish Swim School?

• Supportive, team-oriented work environment
• Leadership development and growth opportunities
• Paid training and certifications
• A mission-driven role making a real impact on students and families
• Fun, fast-paced workplace with purpose

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.