Field Service Manager

Job Description

Job Description

Field Service Manager

Are you looking for an exciting opportunity to showcase your electrical and mechanical troubleshooting skills while managing our service team. Do you enjoy working in a fast-paced environment, live in the Boston Metropolitan area and have knowledge of railroad rules and regulations, if you do then we have the position for you! At Piper , we're searching for a motivated leader to join our team in Boston, MA.

You will be required to work a schedule of Monday - Friday 8:30am- 5:00pm with occasional weekend work when necessary. Advance notice will be given. Travel will be required with this position and access to reliable transportation will be required. We are offering $100,000.00 - $115,000.00 annually, based on experience.

But that's not all we offer! You can also enjoy these excellent benefits and perks:

• Medical insurance with $400 toward your monthly premium
• Employer-paid vision and dental
• Employee assistance program
• Life insurance
• Accident Insurance
• 401(k) plan with an employer match
• 13 paid holidays, paid vacation, and sick time

If you think this job is a fit for what you are looking for, applying is easy. This initial application should take you less than 3 minutes to complete.

WANT TO KNOW MORE ABOUT US?

We are a leading provider of advanced rail positioning and safety systems for the transit industry. Our expertise lies in offering innovative solutions for train navigation, Maintenance of Way (MOW) vehicle protection, and railway safety. Our enthusiasm for all things trains is evident in our daily discussions, and we embrace the use of Slack channels to spark spontaneous conversations and knowledge sharing. At Piper, we offer a supportive and diverse work culture that values collaboration and innovation. Join our team and help us make a difference!

DOES THIS SOUND LIKE YOU?

In this role, you will be responsible for responding to field service calls and returns. Ensuring that broken equipment is replaced and repaired. You must have a strong work ethic and be committed to showing up to work on time.

Here's what your responsibilities will include:

• Lead, mentor, and manage a team of field service technicians, contracted foreman and technicians.
• Ensure technicians are properly trained, equipped, and motivated to perform their duties effectively.
• Foster a culture of safety, professionalism, and continuous improvement within the team.
• Coordinate and schedule field service activities including installations, maintenance, and repairs.
• Monitor service requests, prioritize tasks, and allocate resources efficiently to meet customer needs and service level agreements.
• Oversee logistics, inventory management, and deployment of equipment and tools necessary for field operations.
• Serve as a technical escalation point for complex issues and provide guidance to technicians in troubleshooting and problem-solving.
• Ensure adherence to technical standards, procedures, and best practices in all service activities.
• Stay updated with industry trends, technologies, and regulations relevant to rail and public transportation systems.
• Build and maintain strong relationships with key customers, understanding their requirements and ensuring high levels of satisfaction.
• Act as a primary point of contact for customer escalations and ensure timely resolution of issues.
• Conduct regular customer meetings to review service performance, discuss upcoming projects, and identify opportunities for improvement.
• Implement and enforce quality control measures to ensure service excellence and compliance with safety regulations and company policies.
• Conduct audits, inspections, and assessments to identify areas for improvement and implement corrective actions as necessary.
• Clearly communicate Piper efficiencies to team and ensure team alignment with company policies

Requirements:

• Strong knowledge of railroad rules and regulations and safety practices and service procedures
• 3-5 years of management, preferably in the rail and public transportation sectors. Ability to effectively manage a team of technicians and prioritize tasks in a fast-paced and ever-changing environment.
• Proficient in using computer software for scheduling, record keeping, and communication purposes.
• Strategic thinking to anticipate challenges, mitigate risks and drive continuous improvement in service deliveries
• Experience in managing customer expectations, handling escalations and ensuring high level of customer satisfaction.
• Oversee the maintenance of service trucks and vehicles

READY TO APPLY?

Don't miss the chance to join Piper and bring your skills to our team.