Technical Customer Concierge

Are you a friendly, tech-curious professional who enjoys helping people solve problems? Do you thrive in a close-knit MSP environment where you’re a visible, trusted IT presence for clients?

We’re looking for a Technical Customer Concierge to act as a primary point of contact for end users across multiple client environments—delivering responsive support, clear communication, and a strong customer experience.

This is a hybrid role based in Mansfield, MA, with a mix of client site visits, in-office collaboration, and occasional remote work.

What You’ll Get

• Salary range: $50,000–$65,000

• Robust benefits package including health insurance support, PTO, 401(k), and profit sharing

• Phone expense, tuition reimbursement, and travel reimbursement

• Hybrid work structure (client sites, office, and limited remote flexibility)

• Ongoing mentorship, training, and career growth opportunities

• A supportive team culture focused on learning and collaboration

What You’ll Do

• Serve as a visible, friendly IT presence at client sites, helping end users stay productive and secure

• Handle day-to-day Level 1 technical support tickets across multiple clients

• Troubleshoot common issues in Microsoft 365, Windows, and end-user environments

• Build familiarity with customer applications to provide fast, effective support

• Help clients better leverage technology—turning tools into business value, not just cost centers

• Travel to client sites approximately 2–3 times per week across Eastern MA and Rhode Island

• Conduct phone and Zoom-based support sessions as needed

• Create and maintain clear, accurate technical documentation

What You Bring

• 2+ years of experience in an MSP or multi-client IT support environment

• Strong experience with Microsoft 365, Windows OS troubleshooting, and Windows Server basics

• Excellent communication skills—clear, friendly, and confident with both technical and non-technical users

• Ability to stay calm, professional, and patient in high-pressure or user-frustration situations

• Comfort working independently while onsite with clients

• Valid driver’s license and reliable transportation (regional travel required)

• Ability to pass a background check

Nice to Have

• Experience with hypervisors

• Mac or Linux support experience

• Familiarity with tools such as Autotask, Datto RMM, IT Glue, Intermedia, WatchGuard, Keeper Security, Breach Secure Now, Bigger Brains, and Microsoft 365 ecosystems

Why This Role Stands Out

• You’re not just remote helpdesk—you’re a trusted on-site IT partner for clients

• High exposure to multiple technologies and environments

• Strong emphasis on mentorship and growth in an MSP setting

• Great fit for someone who enjoys both people + technology in equal measure

Next Steps

Apply with your resume