Content Manager

Location: Remote

Work Type: Full Time Regular

Job No: 504371

Categories: Administrative/Support, Project Management/Business Analyst

Application Closes: Open Until Filled

2025-12-05

In this role, you will lead the design and implementation of content frameworks, setting high standards for documentation that is clear, accessible, and aligned with Workplace Solutions’ business goals. You will drive the development of systems for capturing, organizing, and sharing knowledge across the organization, while maintaining process documentation and ensuring compliance with industry standards. This role plays a pivotal role in helping the organization harness its collective knowledge to fuel innovation, improve efficiency, and gain a competitive edge.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $110,000 - $125,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
  

WHAT YOU'LL DO:

• Lead a high-performing team by overseeing interviewing, selection, training, performance management, and compensation practices—ensuring a strong talent pipeline and full compliance with HR guidelines.
• Inspire and mentor technical writers and content creators as you drive the development, organization, and continuous improvement of technical documentation, process models, flowcharts, SOPs, and scalable documentation practices.
• Partner closely with stakeholders, SMEs, product managers, and content users to create clear, comprehensive, and user-focused documentation that supports both internal teams and external business partners.
• Work cross-functionally to gather critical knowledge needs, align documentation with product release cycles, streamline workflows, assess knowledge systems, and implement strategies that improve time-to-market and overall content effectiveness.
• Serve as the go-to expert and project lead for all documentation initiatives, including evaluating and selecting the best tools and technologies for authoring, managing, and publishing content.
• Champion documentation excellence by establishing best practices, governance standards, usability testing, style guides, version control, and regular audit processes to ensure accuracy, compliance, accessibility, and continuous enhancement.
• Foster an organization-wide culture of knowledge sharing by delivering training, promoting best practices, advocating for intuitive user experiences, and analyzing usage data to guide strategic improvements in knowledge and content management.

WHAT YOU’LL BRING:

• Bring 7+ years of experience in knowledge management, technical or product writing, or a related field—along with at least 3 years of proven leadership experience.
• Demonstrate expertise in overseeing and managing knowledge management systems, applying strong principles, methodologies, and best practices to drive organizational impact.
• Leverage deep knowledge of leading KM tools and platforms (e.g., SharePoint, Confluence) and proficiency with process modeling and analysis tools (e.g., BPMN, Visio, ARIS).
• Apply hands-on experience in content curation, information security, and governance to ensure high-quality, compliant, and well-managed knowledge resources.
• Work confidently both independently and collaboratively, bringing strong communication skills that allow you to partner effectively across technical and non-technical teams.
• Excel in project management, leading multiple large-scale documentation projects simultaneously, meeting tight deadlines, and delivering high-quality, detail-focused content.
• Use strong analytical and problem-solving skills to adapt to evolving industry trends, continuously refine processes, and maintain exceptional writing and editing standards.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements

If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

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