Donor & Volunteer Associate

Job Description

Job Description

Position Summary

The Donor & Volunteer Associate plays a key role in advancing JF&CS’s mission by managing volunteer engagement, supporting donor stewardship, and assisting with select events that strengthen relationships across the JF&CS community. The role collaborates across development, marketing, and program teams to ensure volunteers, donors, and partners experience meaningful, missiondriven engagement with the organization.

This position offers hybrid work schedule opportunity with the expectation to work on-site in Waltham, Massachusetts.

Position Responsibilities

• Donor Engagement & Stewardship
  • Personalized outreach to donors who make a first-time or increased gift of $500 or more, ensuring timely acknowledgement and providing opportunities for additional engagement.
  • Work collaboratively with the Director of Donor Engagement and other staff to support strategies that grow and retain the midlevel donor base ($500–$4,999).
  • Qualify donors to identify interest and giving potential, elevating strong prospects to the major gift officer for cultivation.
  • Maintain committee rosters and assist with administrative support for donor committees
  • Identify and leverage technology solutions to automate and scale donor communications
• Volunteer Engagement & Management
  • Recruit, cultivate, and steward volunteers across JF&CS programs.
  • Coordinate volunteer placements and help match volunteer talent with program needs.
  • Serve as a responsive point of contact for volunteer inquiries, including unique or VIP opportunities for individuals.
  • Work with partner organizations to plan and deliver group volunteer activities.
  • Maintain and update volunteer information, track volunteer hours, and generate reports.
  • Conduct periodic assessments of volunteer experiences and make recommendations for improvement.
  • Assume additional responsibilities as assigned by management.
• Event Support
  • Plan and execute a modest calendar of donor and volunteerfocused events, including an annual Evening of Gratitude, house parties, group volunteer activities, lunch & learns and other initiatives. This includes, but is not limited to vendor coordination, guest list management, communications, and onsite assistance.
  • Provide logistical support for board meetings
  • Attend select events during evenings or weekends as required.
  • Collaborate with professional event planners as needed for larger events.

Position Knowledge, Skills, and Abilities

• Strong relationshipbuilding skills and comfort interacting with donors, volunteers, and community partners.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Ability to articulate JF&CS’s mission, programs, and impact with clarity and passion.
• Works respectfully and effectively with individuals from diverse backgrounds and lived experiences.
• Ability to work independently while contributing to a collaborative and inclusive teamoriented environment.
• Upholds organizational policies, ethical fundraising standards, and confidentiality guidelines, including a high level of discretion when working with donors and confidential information.
• Demonstrates flexibility and resilience in a dynamic, missiondriven environment.
• Ability to travel locally for donor meetings and events.
• Ability to work occasional evenings or weekends for donor or agency events.

Qualifications

• Bachelor’s degree required.
• Minimum of one year of experience in nonprofits, volunteer coordination, donor engagement, or related administrative roles.
• Knowledge of Jewish community preferred
• Proficiency with Microsoft Office; experience with CRM databases preferred.

ABOUT JF&CS

For more than 150 years, Jewish Family & Children's Service has been helping individuals and families build a strong foundation for resilience and well-being. We intentionally serve and employ people of ALL faiths, backgrounds, cultures, and abilities.

We have a strong culture of professional development, work-life balance, and promotion from within.

JF&CS is an equal opportunity employer who serves and employs people of all cultures and faith traditions. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, or disability.

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