Concierge Manager

Job Description

Job Description

Stratton Amenities is a premier provider of luxury front desk and amenity management services. Our mission is to deliver exceptional hospitality experiences for our associates, clients, residents, and guests.

We are seeking an experienced and driven Operations Manager to oversee our Boston portfolio. This position plays a key leadership role in ensuring operational excellence, team development, and client satisfaction across a portfolio of residential and mixed-use properties in the Greater Boston area. The Operations Manager will also support growth efforts in the region by identifying new opportunities and serving as a brand ambassador for Stratton Amenities.

Primary Responsibilities – Operations Focus
• Oversee daily operations at multiple properties across the Boston region
• Hire, train, and support concierge, courtesy patrol, and porter teams
• Conduct regular site visits and ensure service delivery meets brand standards
• Build strong, long-term relationships with clients through proactive communication and support
• Lead performance reviews, team check-ins, and disciplinary actions when needed
• Handle onboarding for new team members and property startups
• Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required
• Partner with internal departments to address staffing, scheduling, and payroll needs
• Maintain a strong culture of accountability and hospitality among all team members

Secondary Responsibility – Business Development Support
• Support regional growth by identifying new property opportunities and monitoring market trends
• Assist with site visits and client introductions
• Attend local industry events to promote Stratton’s services and build visibility
• Serve as a representative of the Stratton brand in the Boston market

Qualifications & Skills
• High emotional intelligence and a passion for service and hospitality
• Minimum 3 years of experience in hospitality or operations management, preferably multi-site
• Excellent leadership and team development skills
• Strong written and verbal communication abilities
• Organized and able to manage multiple priorities across sites
• Entrepreneurial mindset with the ability to work both independently and collaboratively
• Experience in luxury residential, hotel, or multifamily services preferred

Requirements
• Must reside in Boston or the surrounding cities
• Flexible availability, including evenings, weekends, and on-call emergencies
• Reliable transportation required (mileage reimbursement provided)
• Proficiency in Microsoft Office and comfort using basic reporting tools

Stratton Amenities is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age or disability.