Service BDC Agent - No Experience Needed - Up to $55k + Training (Pride Motor Group)

Service BDC Agent - Pride Motor Group (Lynn, MA)

Up to $55,000 Annually | Hourly Pay + Bonus | No Experience Needed - We Train

Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations. As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team.

If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience.

Position Overview

As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience.

We provide complete training.

What You’ll Do

Customer Interaction & Communication

Answer inbound service calls promptly and professionally

Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction

Build rapport through warm, confident, and clear communication

Appointment Coordination

Schedule service visits accurately in the CRM

Confirm appointment details, transportation needs, and expectations

Provide advisors with complete and accurate customer notes

Follow-Up & Service Retention

Contact customers after their visit to ensure satisfaction

Maintain consistent outreach for overdue maintenance and declined services

Support the dealership’s mission to deliver an exceptional service experience

Organization & Data Accuracy

Document each customer interaction thoroughly

Stay disciplined in daily follow-up routines

Keep communication records organized and complete

Who Thrives in This Role

We hire for attitude and personality, not automotive experience. The ideal candidate is:

Warm & Personable

Enjoys talking with people and making them feel valued.

Patient & Steady

Calm under pressure, comfortable with routine, and consistent in day-to-day activity.

Organized & Reliable

Takes pride in accuracy, follow-through, and dependable performance.

Positive & Coachable

Open to learning, receptive to coaching, and eager to grow within a structured system.

Energetic on the Phone

Communicates with clarity, empathy, and an upbeat tone.

Compensation & Benefits

Up to $55,000 annually (Hourly Pay + Monthly Bonus)

Full training provided

Advancement opportunities within a respected, community-focused dealership group

Supportive, team-oriented culture

Benefits package (can be listed if you'd like them included)

Why Join Pride Auto Group?

Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.

How to Apply

If you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you.

Apply today and build your career with Pride Motor Group.