Director, Ops NEXTGEN AI Program Manager

Manulife
Boston, MA
Manulife's Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler, and we are looking for individuals who are passionate about joining the team that will lead this journey. The Chief Data Office in close partnership with key business partners across Global WAM Operations will support the transformation of the organization to ensure data is leveraged as a strategic asset supporting our business goals. The group's objectives include: + A single, central source for data which is easy to access and describes how the data was obtained + Data quality continually monitored and accuracy improved + Common standards and policies for data governance + Flexible reporting tools to access data and adapt to changing business or regulatory requirements **Key Responsibilities:** + Providing oversight and reporting of the GWAM Operations portfolio of AI, intelligent automation and digitization initiatives + Understanding the breadth and depth of digital solutions, promoting re‑use across GWAM Operations teams + Champion strategic goals of the program, leading transformation by understanding diverse challenges and translating them into innovative solutions that deliver measurable value + Provide reporting and communications through multiple channels to a variety of leadership teams on initiative progress, results, and key success metrics **What are we looking for?** + 10+ years in program/portfolio management, with experience managing/overseeing automation/AI at scale in sophisticated environments + Hands-on familiarity with automation and AI stacks, including knowledge on new technologies + Exceptional partner management; able to influence without authority and drive consensus on priorities and trade‑offs + Understand and report on the entire portfolio of automation work, including benefits, costs and status of each initiative + Partner with business stakeholders to engage them in the 'art of the possible', helping them identify and execute on automation opportunities + Ensure solutions are showcased in the right forums and communication vehicles to generate excitement for the program; experienced in communicating with senior level audiences + Offer leadership to the team through prioritization, partner relationship management, and assessment of the viability of requested work + Strong verbal and written communication, with the ability to effectively articulate technical vision, possibilities, and outcomes to a broad audience + Seek creative approaches to communications, program structure, and reporting structure + Enthusiastic, positive, and collaborative team player and team energizer When you join our team: - We'll empower you to learn and grow the career you want. - We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we'll support you in shaping the future you want to see \#LI-JH **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $110,530.00 CAD - $205,270.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
Posted 2025-11-12

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