Customer Service / Sales Support / Order Entry

Job Description

Job Description

Customer Support Representative – Order Management

Location: Chelmsford, MA -100% onsite

Working hours: 8:30 AM – 5:00 PM

$27-30/hr Target Pay

Duration: 1-2 year + contract with Kelly’s premium benefits

At Kelly® , we believe in helping people discover what’s next in their careers. We’re currently hiring a Customer Support Representative for a leading medical technology company based in Chelmsford, MA . If you're someone who thrives in a fast-paced, collaborative environment and has experience with order management , EDI processing , and customer service , we want to hear from you!

Why you should apply:

• Join a global company operating in 140+ countries, dedicated to improving lives.
• Be part of a growth-focused, supportive team that encourages continuous learning.
• Gain hands-on training in Oracle Cloud and other cutting-edge systems.
• Opportunities for advancement and professional development.
• Interview process? Just one virtual interview —we keep it simple!

What you’ll be doing:

• Processing purchase orders , including EDI orders submitted electronically.
• Responding to customer inquiries via email —not phone-based to start.
• Providing updates on order status, shipping, returns, and sales orders.
• Learning and using Oracle Cloud to track and process orders.
• Collaborating with internal departments to meet customer needs and deadlines.
• Supporting team efforts during peak periods (month-end/quarter-end).

About the team:

• The customer service/order management team handles 300–700 calls daily , though this role begins off the phones .
• You’ll start with email/order support and grow into phone responsibilities as you’re trained and ready.

What we’re looking for:

• ✅ 1–2 years of experience in customer service, order entry, purchase order processing, or sales support .
• ✅ Experience processing and managing orders—especially EDI orders .
• ✅ Strong attention to detail, communication skills, and ability to learn quickly.
• ✅ Experience with or willingness to be trained on Oracle Cloud .
• ✅ High school diploma or equivalent (degree a plus).

Pay & Schedule:

• $27-30/hour target pay (based on experience)
• Monday–Friday, 8:30 AM – 5:00 PM
• Onsite in Chelmsford, MA

What happens next?

Once you apply, our team will review your profile and reach out if you’re a fit. Even if this role isn’t the right match, you’ll be added to our talent network—giving you access to future opportunities.

Let’s help you discover what’s next. Apply today to be a Customer Support Representative with Kelly®!

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.