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Senior Catering Sales Manager- InterContinental Boston

IHG Hotels & Resorts
Boston, MA
Do you see yourself as a Senior Catering Sales Manager?

What's your passion? Whether you're into hockey, knitting or farming, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

HOTEL OVERVIEW :

For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of-a-kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the 'Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.

In return we'll give you a competitive compensation package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

JOB OVERVIEW:

Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special

DUTIES AND RESPONSIBILITIES:

  • Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.
  • Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
  • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
  • Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
  • Welcome group contact upon arrival at function and ensure guest satisfaction.
  • Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotelpolicies and guidelines.
  • Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
  • Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
  • Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
  • Interact with outside contacts:
o Guests - to ensure their total satisfaction

o Other contacts as needed (Professional organizations, community groups, vendors, event planners)

May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.

May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Some College plus 4-5 years sales or catering related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages are preferred.

This job requires ability to perform the following:

  • Frequently standing up or moving within and outside of the facility
  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects
  • Bending, stooping, kneeling
OTHER:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Ability to travel to attend workshops, tradeshows, conventions, etc.
  • May require a valid Driver's License.
  • May be required to work nights, weekends, and/or holidays
WHAT WE OFFER:

Salary expectation $80,000

At InterContinental Boston, we believe our people are our finest ingredient. We offer a comprehensive compensation and benefits package, including:

  • Medical, dental, vision, life, and disability insurance
  • Flexible spending accounts
  • Matching 401(k) retirement plan
  • Paid time off and wellness initiatives
  • Complimentary employee meals and dry cleaning
  • Global IHG hotel discounts and access to exclusive perks
  • A culture rooted in respect, creativity, and professional growth
Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.

IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status.
Posted 2026-05-14

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