Operations Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Operations Supervisor (1st Shift) to join our team in Wilmington, MA!

As a Plant Operations Supervisor, you will be responsible for assisting the Plant Manager in managing total plant operations and delivering superior customer satisfaction by driving results and exceeding expectations in the key areas of safety, service, quality and cost.

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

What You Will Do

• Supervise the work of all production employees – oversees production and shipping schedules based on availability of raw and finished goods.

• Provide hands-on leadership as a supervisor, responsible for mentoring and coaching all employees and working through employee relations issues.

• Support plant administration to ensure compliance to established policies

• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plant in partnership with the overall P&L of the Plant.

• Support cost control initiatives and process control within the Plant.

• Review operations activities, including local transportation activities, to maintain compliance with all Federal, State and local laws (OSHA, DOL, DOJ, EPA, FD)

• Drive Safety improvements (Zero Harm) across the Plant

• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the PMS Commercial Organization, Global Supply Chain

• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.

• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant

• Identify Lean opportunities to effectively eliminate waste

• In partnership with Plant Manager, provide leadership to Plant staff to effectively recruit, train, develop, evaluate, motivate, delegate and monitor their activities

• Drive efficiencies in asset utilization through proper transportation scheduling, dispatch, & driver management while meeting customer expectations

What You Will Bring

Qualifications:

• Bachelors in Operations/Supply Chain -or- relevant experience in a related field

• Six Sigma/Lean certification desirable
  ​

• 90% of workforce is Spanish speaking. Spanish and English skills are highly valued​

Experience:

• Prior experience in a plant supervisory role in an engineering or manufacturing environment

• Familiarity with private fleet management/transportation is helpful

• Strong customer focus orientation

• Strong people management capability including non-exempt production workforce

• Demonstrated success in delivering strong employee relations

• Demonstrated ability to work cross-functionally

• Experience managing safety performance and programs

• Understanding of supply chain practices and metrics

• 
  What To Expect

• 1st Shift Operations - Monday - Friday 6am - 2:30pm

• Approximately 25-30 direct reports

• Weekly production volumes - across 2 shifts: 40K sorted, 24K repairs

What We Offer

• Competitive Pay w/ Shift Differential

• Benefits Day 1!

• 401K w/ company match (up to 4%)

• FREE company-paid vision, short-term disability, and life insurance!

• FREE company-provided PPE and safety equipment

• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!

• The salary range for this position is $62,000 - $90,000.

  Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Remote Type

Not Remote

Skills to succeed in the role

Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].