Concierge

Job Description

Job Description

Receptionist / Concierge | Worcester, MA | Full-Time | $18/hour

Be the welcoming face of our community!

Do you naturally make people feel welcome?

If you’re someone who enjoys helping others, creating great first impressions, and making someone’s day a little brighter, we’d love to meet you.

If so, you may be exactly who we're looking for.

The Briarwood Community is seeking a full-time Concierge who is warm, organized, and passionate about creating an outstanding experience for our residents, families, visitors, and staff. This is much more than answering phones—it's an opportunity to become an important part of a vibrant community where people know each other by name and every interaction makes a difference.

As the first person many people meet, you'll help set the tone for every visit by creating a warm, welcoming experience from the moment someone walks through our doors or calls our community. If you enjoy staying busy, thrive in a fast-paced environment, and love making someone's day a little brighter, we'd love to meet you.

Why You'll Love Working Here

At The Briarwood Community, we believe our employees are the heart of everything we do. When you join our team, you'll enjoy:

• Full-time, stable employment
• Competitive pay
• Access to our on-campus wellness amenities, including a fully equipped fitness center, indoor swimming pool, and sauna
• A beautiful, park-like campus
• A supportive, team-oriented work environment
• The opportunity to build meaningful relationships with residents
• Opportunities for professional growth and development
• The satisfaction of making a positive difference every day

What You'll Do

As our Concierge , you'll serve as the communication hub of our community, helping residents, guests, and staff while keeping daily operations running smoothly.

Your responsibilities will include:

• Welcome residents, visitors, and guests with warmth and professionalism.
• Answer, screen, and direct incoming phone calls.
• Provide accurate and timely information in person, by phone, and by email.
• Respond to questions regarding community calendars, events, and communications.
• Direct visitors and calls to the appropriate person or department.
• Maintain a tidy, organized, and welcoming reception area.
• Manage reservations for community spaces and maintain Outlook calendars.
• Receive, sort, and distribute mail and packages.
• Maintain resident directories and communication lists.
• Support organization-wide communications through DialMyCalls.
• Submit maintenance requests and follow up as needed.
• Coordinate flower orders and maintain related records.
• Manage office supplies, copier accounts, service requests, and inventory.
• Assist with ordering business cards, signage, marketing materials, and other branded materials.
• Provide occasional administrative support to Sales & Marketing.
• Perform general administrative duties including filing, copying, and recordkeeping.
• Perform other duties that support our residents and team.

What We're Looking For

We are looking for someone who brings a strong combination of professionalism, warmth, organization, and experience working with people.

The ideal candidate:

• Loves helping people and delivering exceptional customer service.
• Has a positive, friendly, and professional attitude.
• Enjoys creating positive first impressions and understands that every interaction is an opportunity to provide exceptional service.
• Is organized and able to manage multiple priorities with confidence.
• Remains calm and resourceful during busy or unexpected situations.
• Takes initiative and enjoys solving problems.
• Communicates effectively both verbally and in writing.
• Enjoys working as part of a collaborative team.
• Has professional experience in customer service, hospitality, healthcare, senior living, administrative support, or a related field preferred.
• Has strong communication, organizational, and interpersonal skills.
• Is proficient with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Is comfortable using office equipment such as multi-line phones, copiers, and printers.

Physical Requirements

• Ability to lift to 20 pounds.
• Ability to operate standard office equipment.
• Ability to work in a professional office environment with frequent interaction with residents, visitors, families, and staff.

Apply today and become the welcoming face of The Briarwood Community!

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