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Sr. Director of Coaching

InStride Health
Boston, MA
About Us

InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

  • Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated.
  • Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
  • Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

As the Senior Director of Coaching, you will set the strategic vision and drive operational excellence of our coaching services, overseeing a growing team of Coach Managers and Exposure Coaches. Reporting to the Chief Clinical Operations Officer and partnering closely across clinical and operational leadership, you will shape coaching policies, guide strategic initiatives, and ensure the highest standards of patient and family-centered support. Your leadership will cultivate a culture of consistent quality, strong team performance, collaboration, and accountability, ensuring that our mission to provide safe, effective, and evidence-based care is realized. This role requires a proactive leadership style with a proven track record of building and leading very large teams (100+ people), scaling services in a virtual environment, and strengthening managers' capacity to use data effectively in their day-to-day oversight, and leveraging innovation, including AI and automation, to deliver strong patient and family outcomes at scale.

Responsibilities:

Lead with Vision & Inspire Excellence

  • Collaborate with senior leadership, including the Chief Clinical Operations Officer, Chief Clinical Officer, Chief Medical Officer, Medical Director, and Senior Director of Therapy, to define and execute the strategic direction of high-quality, team-based clinical care.
  • Demonstrate expertise in building, scaling, and sustaining coaching organizations of 100+ team members, ensuring managers are equipped to effectively lead at scale.
  • Recruit, hire, mentor, and reinforce role expectations across a team of high-performing Coach Managers and Exposure Coaches, fostering a culture of collaboration, continuous learning, and accountability. Conduct performance reviews and address performance issues as necessary.
  • Delegate and coordinate responsibilities among Coach Managers to ensure effective leadership and operations within the Coaching team.
  • Provide structured oversight and mentorship to Coach Managers, ensuring they are equipped to lead large teams of direct service providers and incorporate data into supervisory practices.
  • Develop and implement policies, protocols, and quality assurance processes to ensure the consistent delivery of safe, effective, and innovative coaching support. Participate in quality improvement initiatives.
  • Champion the organization's mission and values, cultivating an environment where clinical and operational excellence thrive.

Ensure Exceptional Patient & Family Support

  • Ensure that coaching practices, policies, and workflows align with evidence-based practices, role-specific direction from the Clinical Product team, and organizational values.
  • Offer expert consultation and support to Coach Managers on escalated or complex cases, ensuring adherence to organizational standards and evidence-based best practices.
  • Evolve and enhance the oversight approach to ensure consistency in the quality of coaching support and patient/caregiver experience as the organization scales, leveraging data-driven insights, best practices, and feedback loops to support excellence and staff development.
  • Build data-driven feedback loops that equip Coach Managers to analyze and act on trends in case progress, workload distribution, and coaching effectiveness.

Foster Operational Excellence

  • In consultation with the Chief Clinical Operations Officer, oversee the coaching budget and staffing model, aligning resources with organizational goals and ensuring financial sustainability.
  • Own and monitor performance metrics for the Coaching team, leveraging dashboards and analytics to evaluate team performance and outcomes.
  • Coach and develop Coach leaders to increase their facility with interpreting and applying data to workflows, performance management, and patient outcomes.
  • Lead team meetings to promote collaboration, education, and continuous improvement.

Drive Strategic Growth & Innovation

  • Track and address provider experience metrics across engagement, satisfaction, coordination, admin efficiency, and burnout to ensure retention and inform strategic planning.
  • Partner with people team to prioritize initiatives targeting provider retention and engagement
  • Partner with executives to shape long-term clinical workforce planning, scaling models, and talent development strategy to meet future business needs.
  • Partner with technology and product teams to identify and prioritize needs for efficiency and automation to drive provider engagement and patient/family experience.
  • Explore and champion the use of AI, automation, and data visualization tools to enhance workflows, reduce administrative burden, support scale, and improve cost efficiency.
  • Partner with leadership to identify opportunities for service expansion and implement scalable coaching models that meet the needs of diverse populations.
  • Actively participate in cross-functional initiatives, including care delivery innovation and product development, to enhance patient outcomes and operational efficiency.

What You Need to Succeed in the Role

  • Proven experience in coaching, with the ability to champion the role of coaches as integral members of the care team and elevate their contributions to patient outcomes and cross-disciplinary collaboration.
  • Commitment to compassionate, strengths-based, patient- and family-centered support.
  • Degree in counseling, social work, psychology, mental health, or a related behavioral health field preferred.
  • 10+ years of progressive leadership experience, including at least 5 years managing senior leaders and scaling clinical or coaching organizations of 100+ people.
  • Demonstrated success building large, distributed, high-functioning teams, empowering managers to lead effectively at scale while fostering a positive and collaborative culture.
  • Strong leadership competencies, including the ability to lead through change, demonstrate comfort with ambiguity, and influence cross-functionally to drive alignment and results.
  • Proven ability to use data for performance management, decision-making, and strategic planning, with a track record of developing teams' capacity to incorporate metrics into practice.
  • Demonstrated success in identifying and solving complex problems, particularly in clinical or operational environments, using analytical skills to translate insights into strategic actions.
  • Openness to leveraging technology and AI to innovate coaching practices, enhance scalability, and improve patient and family outcomes while maintaining a human-centered approach
  • Familiarity with HIPAA, healthcare compliance, and risk management, with the ability to ensure that coaching practices adhere to ethical, legal, and organizational standards.
  • Excellent written, oral, and interpersonal communication skills.
  • Cultural competence with regard to diversity and inclusion.
  • Ability to handle sensitive and confidential information in a manner that inspires confidence and trust.

The expected annual salary for this role is between $135,000 - $155,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, certifications, etc.

Why Join Our Team

  • Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
  • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
  • Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
  • Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
  • Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)

 We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

  • Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
  • Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly ([email protected]) to verify its authenticity.
Posted 2025-10-24

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