Customer Support Specialist (Worcester)

Inside Sales Executive/Customer Support

Location: Hybrid Work from Home & Worcester, MA Office

Salary- $38,500-$49,000 plus bonuses

Overview:

We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.

Key Responsibilities:

• Process customer and vendor transactions efficiently, including orders, quotes, and returns
• Investigate and resolve customer invoicing issues
• Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
• Communicate product demand changes to the Purchasing team
• Reconcile customer performance metrics with internal reports
• Support and manage customer-dedicated inventory programs
• Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
• Participate in key account meetings and vendor-related training as needed
• Serve as a first point of contact for overflow inbound calls, routing appropriately
• Perform various customer service and administrative support tasks
• Present a professional and helpful image to customers, vendors, and internal teams
• Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
• Collaborate with internal teams to meet service goals and manage time effectively

Required Qualifications:

• Associates degree required
• Minimum 3 years of experience in a customer service or inside sales role
• Strong verbal and written communication skills
• Exceptional customer service and problem-solving abilities
• Detail-oriented and comfortable in a fast-paced environment
• Proficient in basic math (rate, ratio, etc.) and data entry
• Able to manage multiple priorities and adapt to shifting demands
• Team-oriented and comfortable working across departments
• Professional, organized, and dependable

Preferred Qualifications:

• Experience with Epicor P21 or similar ERP systems
• Familiarity with logistics, shipping, and warehouse operations
• Background in wholesale distribution or product-based industries

• For immediate consideration please send a copy of your updated resume to our recruiter Kristi at [email protected]. Please note that only qualifed candidates will be contacted.