Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels
Wellesley, MA

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry . This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

  • Respond to customer inquiries via phone and email

  • Assist clients with travel questions, reservations, and general support

  • Provide accurate information about destinations, policies, and procedures
  • Deliver professional, friendly, and consistent customer service

  • Follow company standards and operational guidelines

  • Maintain clear documentation of customer interactions

Qualifications:

  • Strong communication and customer service skills

  • Previous customer service experience preferred but not required

  • Ability to work independently and manage time effectively

  • Comfortable using computers, email, and online tools

  • Detail-oriented with a solution-focused mindset

  • Interest in the travel industry is a plus

What We Offer:

  • Flexible scheduling (part time or full time)

  • Training and ongoing support

  • Growth opportunities within the travel industry

  • Collaborative and supportive team environment

Posted 2026-02-26

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