Mobile Service Specialist

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a strategic approach to stand out, boost customer satisfaction and generate new revenue streams. As a Mobile Service Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

Make a Difference

As a Mobile Service Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase their efficiency, create new revenue streams and maximize their competitive advantage, through creating and growing their Mobile Service footprint.

This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed with new ideas and ways of doing things.

What You’ll Do

• Be the expert: Guide dealerships through installation, training, and adoption/growth of their Mobile Service business.
• Coach and mentor : Empower dealerships to embrace and confidently leverage Mobile Service to get the most out of it.
• Solve challenges : Listen, analyze feedback, and develop action plans that improve efficiency and performance.
• Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
• Leverage technology : Use Remote Experience tools and data-driven insights to drive utilization and success.
• Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.

• A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).
• Confidence in communicating with all levels of dealership staff.
• Experience in customer service, training, or dealership operations.
• Comfort with technology, data analysis, and creating clear action plans.
• A natural teaching mindset—always looking for ways to make things better.
• 2+ years of customer-facing or coaching/training experience.
• The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership.
• Passion to make a difference and succeed.

Bonus Points If You Have

• A college degree (or are currently working toward one).
• Background in teaching, training, or coaching.
• Experience working in fast-paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $75k to $80k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.