Account Manager - SLED

Job Summary

The Account Executive, SLED is a true new-logo and expansion hunter—driving revenue growth, retention, and customer satisfaction across a portfolio of State, Local Government, Education, and nonprofit (public sector–aligned) customers. This role owns the full account lifecycle—renewals, expansions, cross‑sell, and upsell—while relentlessly pursuing outcomes and operating as a trusted advisor to public sector stakeholders.

The successful candidate will blend relationship-led pursuit with disciplined, data-driven execution—mapping accounts, opening doors, advancing opportunities, and closing business. You’ll partner closely with Customer Success, Operations, and technical teams to deliver measurable outcomes and build long‑term customer value.

SoftwareOne is an AI‑forward company. We actively use AI across our business to improve productivity, decision‑making, and outcomes - and we are intentional about hiring people who are curious, hands-on, actively apply AI, and lead by example as technology continues to evolve.

SoftwareOne is hosting this posting as part of a shared recruiting platform. The successful candidate will be employed by Crayon.

Role & Responsibilities

• Identify and develop opportunities with new logos within the SLED and Nonprofit space
• Use in-depth knowledge of SoftwareOne's product offerings to effectively position and articulate the value proposition to potential clients.
• Implement a proactive approach to prospecting and lead generation, using various channels such as cold calling, networking events, social media, and industry partnerships.
• Collaborate with internal technical and solution teams to develop customized solutions that meet the unique needs and requirements of each client.
• Collaborate with clients to understand their business objectives and challenges, and tailor solutions to address their specific needs.
• Cultivate and nurture deep client relationships with established SLED clients, including establishing executive-level (Sr. Director+) connections.
• Execute a metric-driven operating cadence—pipeline coverage, win plans, activity, and conversion—so account health and growth are always visible
• Translate business pain into clear, value-based solution messaging—build the story, prove the ROI, and earn the close
• Be the internal voice of the customer while staying accountable for revenue, profitability, and outcomes—no passenger seats

Include travel 30 – 35%