Knowledge Management Professional

Job Description

Job Description

Salary:

SMMA is seeking a collaborative Knowledge Management Professional to lead the progress of our knowledge ecosystem across our multi-disciplinary design practice. Reporting to the Chief Marketing Officer, you will partner with creative and technical professionals to capture critical knowledge, optimize knowledge management frameworks, leverage emerging digital tools, and ensure that critical information is accessible, discoverable, and actionable. This highly visible role is ideal for a systems-minded professional with a passion for connecting people, data, and ideasand for championing innovation in how knowledge is captured, shared, and applied.

Key Responsibilities:

Knowledge Strategy, Leadership & Governance

• Design and implement forward-looking knowledge management strategies aligned with business goals, leveraging the latest digital and AI-enabled tools to foster a culture of continuous learning and collaboration.
• Develop and maintain dynamic information architectures and taxonomies, ensuring knowledge assets are structured for both human and machine accessibility.
• Establish and enforce governance policies for knowledge assets, with a focus on data quality, integrity, privacy, and lifecycle management.
• Evaluate, recommend, and help implement advanced knowledge management platforms (including AI-powered search, analytics, and collaboration tools); oversee integration with existing systems (e.g., Synthesis, Deltek, BambooHR).
• Serve as a thought leader, staying abreast of trends in knowledge management, digital transformation, and semantic technologies.
  

Knowledge Capture, Curation & Dissemination

• Partner with project teams, departments, and subject matter experts to capture, curate, and contextualize best practices, lessons learned, and project knowledge, utilizing digital and AI-assisted tools for efficiency and accuracy.
• Identify knowledge gaps through data analytics and user feedback; proactively source or develop content to address evolving business and project needs.
• Champion cross-functional knowledge sharing, connecting staff with relevant information, expertise, and insights through digital communities, knowledge graphs, and collaborative platforms.
  

Training, Change Management & Communication

• Lead training and onboarding initiatives for knowledge management systems and processes; develop engaging user guides, reference materials, and interactive workshops.
• Promote adoption of knowledge management practices through internal communications, presentations, and targeted campaigns, using data-driven storytelling to demonstrate impact.
• Act as a strategic advisor and internal consultant, supporting teams in leveraging knowledge assets and digital tools for project delivery, innovation, and competitive advantage.
  

Process Improvement, Analytics & Impact Measurement

• Continuously assess and improve knowledge workflows, search optimization, and content usability based on user feedback, analytics, and emerging best practices.
• Monitor and analyze usage metrics, knowledge flows, and engagement trends to inform enhancements and demonstrate business value.
• Collaborate with IT, Communications, and Data teams to ensure seamless integration, interoperability, and user experience across platforms.

Qualifications:

• Bachelors or Masters degree in Information Science, Library Science, Knowledge Management, Digital Transformation, or a related field.
• 510 years of progressive experience in knowledge management, information architecture, or a related function, preferably within the AEC, design, or real estate industries.
• Demonstrated expertise in developing and implementing knowledge management strategies, taxonomies, and governance frameworks.
• Digital fluency, with experience leveraging modern knowledge platforms, AI-powered search, analytics, and collaboration tools (e.g., Microsoft 365, Synthesis, Deltek, BambooHR).
• Strong analytical, organizational, and communication skills; ability to translate complexity into accessible, actionable information.
• Proven ability to lead process improvement and change management initiatives across diverse, multi-disciplinary teams.
• Proactive, collaborative, and innovative mindset, with a passion for connecting people and ideas and driving organizational learning.
• Experience with data privacy, compliance, or information security is a plus.
• Familiarity with knowledge graphs, semantic technologies, or AI-assisted knowledge management tools is highly desirable.

About the Firm

70 years ago, SMMA pioneered an approach that integrates architecture, engineering, interior design, and planning to turn the most tangled design problems into refined and unexpected answers. Together, our diverse, integrated team of experts works across disciplines, sharing perspectives, inspirations, and ideas. We are bound by mutual trust, aligned by shared values, and united in focus on a single goalour clients goal.

Our work straddles seven markets Development, Government, Higher Education, K-12, Life Sciences, Technology, and Workplacewith the opportunity to work across a wide range of projects and specialisms.

SMMA is a 100% employee-owned company, where every team member is an invested stakeholder. Our collective ownership fuels our passion for excellence, driving us to attract top talent and deliver exceptional results for our clients. Here, your voice matters, your ideas shape our future, and your success directly contributes to our shared growth.

• Employee-owned firm with Employee Stock Ownership Program
• Hybrid work-from-home policy
• Competitive benefits including paid time-off, company-funded MA Paid Family and Medical Leave, company-paid dental plan, company-paid life insurance, and 401(K) matching
• Employee Assistance Program (includes confidential emotional support, legal guidance, and financial resources)
• Mentor/protg program
• Educational reimbursement
• Licensure and membership reimbursement
• Lunch and Learns with internal and external speakers

Please note: SMMA does not offer H-1B visa sponsorship for this position.