Customer Care Specialist
- Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time Monday–Friday, based on business need (NO WEEKENDS)
- SALARY: $45,000- plus ability to earn 5% annual bonus
- 12 Weeks Paid Virtual Training
- Must be able to attend mandatory training from January 5th to March 27th without interruption.
- Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact.
- Educate customers about their life insurance policies with MassMutual.
- Apply knowledge to handle many problems independently while seeking guidance in highly complex situations.
- Balance time effectively to ensure the department meets expected service levels.
- Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
- 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
- High School Diploma (or GED)
- 2+ years of Customer Service Experience
- Proficiency with Microsoft Office Suite
- Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking.
- Bilingual a plus (Spanish)
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
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