Vice President, Strategy

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Strategy

VP, Strategy and Insights NAM Customer Delivery & Care


The NAM Customer Delivery & Care team at Mastercard is committed to delivering seamless customer experiences across North America by ensuring the successful implementation, support, and optimization of Mastercard’s products and services. The team includes Technology Account Management, Product Delivery, Customer Implementation Services, and Technical Support—working together to drive innovation, operational excellence, and customer satisfaction. Through close collaboration with cross-functional partners, the team champions customer advocacy and enables business growth through technology adoption and service excellence.


Role:


Lead the cadence, standardization, and content development for business, operational, and strategic priorities in partnership with the EVP of NAM Delivery & Care.


Develop and manage weekly, monthly, and quarterly reporting (including QBRs) to ensure disciplined program management of joint deliverables.


Co-manage agendas and topics for staff meetings, all-hands, and strategic off-sites with the Executive Assistant.


Drive progress on team goals and internal strategic projects focused on operational improvements, financial performance, and communications.


Partner across business units to align delivery with product, technology, CAM, and services teams.


Identify and lead efficiency initiatives to enhance organizational performance.


Support EVP-led initiatives and messaging across internal and cross-functional teams, including stakeholder communications.


Establish and manage a regular cadence of communications to internal leadership, employees, and external audiences.


Lead the strategy team in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions.


Collaborate with business leaders to design and advance group strategies aligned with the Global Customer Delivery & Care team.


Monitor market trends and organizational performance, identifying risks and implementing action plans.


Drive growth and profitability by socializing issues and potential solutions.


All About You:


Strong strategic thinking, analytical, presentation, and communication skills.


Proven experience in strategic planning and project management.


Results-driven leader with a disciplined, fact-based approach.


Ability to distill complex inputs into simple, impactful solutions.


Collaborative mindset with experience working across diverse teams and management levels.


Trusted advisor with global, regional, or local stakeholder engagement experience.


Self-motivated and independent, with a strong ability to drive initiatives.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $185,000 - $305,000 USD

Boston, Massachusetts: $213,000 - $351,000 USD

New York City, New York: $222,000 - $366,000 USD

Purchase, New York: $213,000 - $351,000 USD