Manager of Development Operations and Events

Job Description

Job Description

Description:

FamilyAid is a leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability.

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes.

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year.

Our supportive, collaborative, diverse workplace of more than 130 professionals is ideal for skilled, result-oriented professionals who are driven to help children and families thrive. FamilyAid has been recognized as a Massachusetts Top Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

Job Summary

Reporting to the Director of Development, the Manager of Development Operations and Events is responsible for the day-to-day operations of the Development Department with a focus on facilitating team support and accountability to meet fundraising goals. The manager works closely with the director on all annual events and is the lead for two key annual events.

Duties and Responsibilities

• Always exhibits and models strong core ethics, integrity, and accountability consistent with FamilyAid's mission, vision, and values.
• Aligns and leads self toward achieving FamilyAid's mission, vision, values, strategic plan, and annual operational and financial plans.
• Serves as a reliable and upbeat colleague in collaborative efforts to achieve the agency’s annual goals and objectives.
• Works in a diplomatic, inclusive, transparent, communicative, open, and fair manner.
• Reports to the Director of Development; supports the CAO and development department staff; and collaborates with the Marketing Manager to accomplish development goals and activities.
• Oversees and implements data management best practices.
• The Manager keeps up to date on market trends and will proactively work on pipeline development focusing on midlevel donors with the objective of increased giving levels.
• Works closely with accounting to reconcile accounts on a monthly, quarterly, and annual basis.
• Provides advice, recommendations, and training related to the functional area of the team.
• Manages diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions to improve effectiveness.
• Coordinates all data-related needs of a professionally run, fast-paced, high-performing development office.
• Manages all gift processing, including data entry, coding, timely and accurate gift acknowledgments and reporting for the Development department, and reconciliation with the Finance team.
• Manages the donor database (currently DonorPerfect), ensuring data is accurate and the system is optimized for the development department’s needs.
• Assist with agency events (virtual and in-person) from small stewardship events to large fundraisers and manages FamilyAid Boston Marathon team.
• Responsible for the drafting the letter of intent and application for the Boston Marathon annual charity bibs;
• Recruits and vets runners and assembles the team.
• Supports and ushers runners through the process of claiming their bib, fundraising and ultimately their marathon run.
• Creates direct mail and email lists and work as the point person with the printer/mail house for all direct mail campaigns (currently five per year)
• Works with the Manager of Volunteer Operations to help coordinate and staff a limited number of volunteer service projects and assist with in-kind donations.
• Maintain development calendar, ensuring it is coordinated with the Development team and President’s office.
• Creates, analyzes, and disseminates standing reports to track fundraising revenue.
• Creates mid-year and year-end reports on giving and other reports as assigned.
• Produces acknowledgment letters for all gifts, managing the overall process including printing and delivering letters to the FamilyAid office for the President on a weekly basis (or more frequently when necessary).
• Undertakes other duties/or assignments as assigned by Director of Development, Chief Advancement Officer or President.

• Bachelor’s degree
• 2-3 years of experience in a professional development or fundraising environment.
• Demonstratable experience with database administration, including processing data, report writing, editing and manipulation of data is required.
• Experience with fundraising databases (Donor Perfect or others) preferred.
• Highly developed organizational and analytical skills.
• Outstanding attention to detail.
• Demonstrated ability to work within an organization, emphasizing teamwork, respect, and excellence.
• Outstanding written and verbal communication skills.
• Proficient in Outlook, Excel, and PowerPoint.
• A strong commitment to FamilyAid’s mission.

Supervision: Director of Development, CAO, President

Work Schedule and Conditions: Full-time 40 hours/week, hybrid work schedule with regular onsite presence at FamilyAid’s main office, at programs or at various fundraising or donor related events. Some evening and weekend work required. The agency’s headquarters are located at 3815 Washington Street, Boston, MA 02130. Additionally reliable personal transportation is required to visit locations throughout greater Boston.

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.