Field Advantage Contract IT Field Technician

Field Advantage, headquartered in Kingsport, Tennessee, is a premier national IT field services company with over 17 years of proven expertise. We deliver 24-hour on-site technology services across all 50 states, specializing in IT deployments, site surveys, and field maintenance. Our tailored solutions serve the retail, entertainment, petroleum, and electric vehicle industries, empowering businesses to thrive in a rapidly evolving technological landscape. With a robust network of over 2,000 technicians, we ensure coverage in every market, providing reliable and efficient support. Field Advantage champions innovation, diversity, and inclusivity, setting benchmarks in the tech industry.

Seeking a dynamic Field Technician with a strong background in POS repair, IoT, experience with EV Charging stations, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on EV Charging Station repairs, deploying IoT solutions, and tackling diverse tech challenges. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment.

Responsibilities:

• Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues
• Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance operational efficiency and data tracking

EV Responsibilities – Training will be provided.

• Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap-outs and follow upgrade instructions and guidelines for firmware upgrades.
• Perform unit head swap-outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.
• Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades.
• Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.
• Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process.
• Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.
• Other duties as assigned.

Qualifications:

• Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.
• Technical background and previous experience in software upgrades or a related technical field are preferred.
• Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.
• Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.
• Effective communication skills, both written and verbal, for interaction with team members and site contacts.
• Must have a valid driver's license with reliable transportation to travel to various locations.
• Must provide your own tools. – Specific industry tools will be provided.
• Must have a working windows-based laptop.
• Must have a dependable vehicle.
• Ability to lift and carry equipment up to 50 pounds.
• Willingness to undergo additional training as required.