E-commerce specialist

Job Title: E-Commerce SpecialistJob Description

As an E-Commerce Specialist, you will play a vital role in ensuring the smooth operation of our e-commerce and contract order fulfillment processes. Your primary focus will be on processing orders, managing inventory, and providing excellent customer service. This position offers an excellent opportunity for an entry-level graduate to gain experience in the accounting industry with a dynamic non-profit organization.

Responsibilities

• Verify and process website, fax, and email purchases made using purchase orders within 24 hours of order.

• Monitor book order emails and phone lines, ensuring all orders are processed within 2 hours of receipt.

• Process shipping orders for professional development and curriculum materials contracts.

• Support accounts receivable activities as required.

• Process reseller orders within 24 hours and monitor major reseller portals weekly or daily.

• Communicate with resellers and provide clear updates to the supervisor.

• Provide prompt responses and solutions to customer and reseller inquiries via phone or email.

• Monitor and manage product inventory levels weekly, working closely with the supervisor.

• Conduct annual physical inventory and make inventory adjustments in NetSuite as directed.

• Support staff accountant in annual depreciation reporting.

• Maintain an accurate and updated product listing, ensuring the website reflects current inventory.

• Run monthly Cost of Goods reports and coordinate with the shipping and storage company as needed.

Essential Skills

• Proficient knowledge of NetSuite or ability to develop and demonstrate proficiency within 60 days.

• Completion of NetSuite SuiteFoundation certification within the first 180 days of employment.

• Proficient in MS Word and Google Suite; excellent in Excel.

• Effective communication and writing skills, with a positive interpersonal approach.

• Ability to work accurately and efficiently, even with interruptions.

Additional Skills & Qualifications

• Two-year degree in accounting or related field preferred, or a high school diploma with 2+ years of experience in a finance department.

• Prior experience with Salesforce is a plus.

• Ability to work in a highly collaborative, open office environment.

Work Environment

This position is based in an office setting, with working hours from Monday to Friday, 8am to 4:30pm. The environment is highly collaborative, requiring a professional and cooperative disposition. You will be part of a team that values transparency, reliability, and integrity, with a commitment to diversity and representing the organization positively.

Job Type & Location

This is a Contract to Hire position based out of Turners Falls, MA.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Turners Falls,MA.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.